Luis D. Castillo
La Puente,CA
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment. Willingness to learn, and grow. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Pickup Coordinator
FedEx Ground
03.2022 - Current
- Provide internal and external customer service
- Establishes new and updates FedEx Ground scheduled pickups
- Investigate calls regarding customer-perceived missed pickups and facilitates resolution
Operations Coordinator
FedEx Ground
11.2019 - 02.2022
- Perform daily dispatch operation
- Schedule daily routes
- Communicate with dock operations to combine loads to reduce company cost
- Ensure all packages arrive at destination safe and timely, establish monthly maintenance is performed on all Entity Vehicles, and verify all equipment is in safe and operating form along with meeting all D.O.T regulations
- Perform quarterly tractor/vehicle inspections, update and maintaining all driver files including meeting both D.O.T and safety requirements
- Follow up on Service, Early/ Lates, Potential Missed Pickups, HOS Violations, DVIR, Complaints, Bulk Delivery Trailers
Operations Manager
FedEx Ground
11.2017 - 11.2019
- Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality
- Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals
- Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures
- Serves as a champion for FXG’s Safety Above All Culture and supports all related initiatives
Operations Administrator
FedEx Ground
09.2014 - 10.2017
- Communicate with CSP areas of opportunity by trending service failures, missed pick-ups, and delivery disputes to better improve customer service
- Networking with other departments to ensure quality assurance is complete while organizing customer pickups and coordination with management
- Periodically maintains an operational assistance by providing damager repairs for packages, COD relabels, and performing over good processes
Education
BA - Aviation Management
Southern Illinois University
Carbondale, ILAssociates - Commercial Flight
Southern Illinois University
Carbondale, ILAssociates - Aviation Science
Southern Illinois University
Carbondale, ILSkills
- Budget Planning
- Meeting facilitation
- Project planning
- Communication
- Problem-solving
- Customer engagement
- Operations monitoring
- Scheduling management
- Multitasking and organization
- Operational efficiency
- Employee relations and conflict resolution
- Decision-making
- Telephone etiquette
- Inventory oversight
- Excellent communication
- Vendor engagement
- Marketing strategy management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved blank which led to blank.
- Collaborated with team of Blank in the development of [Project name].
- Achieved Blank by completing Blank with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Awards
LA Metro District Pillar Award, Implemented new procedures and technologies that improved efficiency and streamlined operations.
Certification
BA in Aviation Management
Associates in Commercial Flight
Associate in Aviation Science
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Pickup Coordinator
FedEx Ground
03.2022 - Current
Operations Coordinator
FedEx Ground
11.2019 - 02.2022
Operations Manager
FedEx Ground
11.2017 - 11.2019
Operations Administrator
FedEx Ground
09.2014 - 10.2017
Associates - Commercial Flight
Southern Illinois University
Associates - Aviation Science
Southern Illinois University
BA - Aviation Management
Southern Illinois University
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