Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Dejesus

Chelsea,MA

Summary

Sales professional equipped with valuable experience in boosting mobile product sales and delivering excellent customer service. Known for effective teamwork and consistently achieving sales goals through strategic approaches. Reliable and adaptable with strong focus on product knowledge and customer relationships.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

7
7
years of professional experience

Work History

Mobile Sales Associate

JM Wireless
11.2024 - Current
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Troubleshot technical issues with mobile devices, helping customers resolve problems quickly without needing additional support services.
  • Participated in weekly team meetings, sharing insights and feedback on ways to improve overall store performance and individual sales goals.
  • Persistently followed up on leads generated from marketing campaigns, converting potential customers into actual sales transactions.
  • Collaborated with team members to create a positive work environment, resulting in higher productivity and job satisfaction.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed efficient cash register operations.
  • Recommended complementary purchases to customers, increasing revenue.

Sales Associate/Cashier

Best Buy
06.2021 - 11.2024
  • Greeting customers & assisting them with their purchases
  • Scanning items into the POS system providing customers with accurate & timely transaction
  • Answering customer questions & handling any customer complaints
  • Maintaining a clean & organized checkout area.Sold & handled a wide range of electronics.
  • Managed online orders by accurately receiving & filing them for order processing.
  • Handled in-store purchases, ensuring a smooth & satisfactory shopping experience.
  • Handled store returns, resolving customer issues & maintaining customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales Associate

Blufox Mobile
08.2022 - 07.2023
  • Assisted customers in selecting suitable packages for cable, internet, home security, landline, and mobile services.
  • Completed inventory tasks and ensured accurate daily money deposits
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.

Field Staff

Boston Paintball
10.2019 - 03.2020
  • Instructed customers on paintball rules and techniques.
  • Provided necessary equipment and ensured its proper usage.
  • Supervised customers during gameplay and maintained a safe environment.
  • Assisted in resolving customer concerns or issues during gameplay.

Bagger

Market Basket
08.2018 - 05.2019
  • Bagged customers groceries & placed them into their carts
  • Retrieved and collected used carts from the store premises
  • Ensure that the carts are returned and ready for use again

Education

Highschool Graduate -

Chelsea High School
Chelsea, MA
06.2020

Skills

  • Sales
  • Communication
  • Teamwork
  • Customer Service
  • Goal oriented
  • Client relationship building
  • Mobile device management
  • Teamwork and collaboration
  • Friendly and helpful
  • Customer service
  • Problem-solving
  • Customer assistance

Languages

English
Spanish

Timeline

Mobile Sales Associate

JM Wireless
11.2024 - Current

Sales Associate

Blufox Mobile
08.2022 - 07.2023

Sales Associate/Cashier

Best Buy
06.2021 - 11.2024

Field Staff

Boston Paintball
10.2019 - 03.2020

Bagger

Market Basket
08.2018 - 05.2019

Highschool Graduate -

Chelsea High School

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