Luis De La Cruz
Vista,United States
Summary
Dynamic dental receptionist with a proven track record at True Care Health, excelling in appointment scheduling and patient documentation. Known for exceptional customer service and effective communication, I streamlined check-in processes, enhancing patient experiences and trust. Proficient in insurance verification and HIPAA compliance, ensuring a smooth and compliant office environment.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
True Care Health
03.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Helped patients complete necessary medical forms and documentation.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
Lab Assistant
Exagen Inc
05.2022 - 12.2023
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
Warehouse Clerk
Stone Brewery
02.2020 - 04.2021
- Kept warehouse up to safety and health regulations at all times.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
Education
High School Diploma -
Vista High School
Vista, CA06-2016
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Payment processing
- Maintaining cleanliness
- Insurance verification
- Patient scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Receptionist
True Care Health
03.2024 - Current
Lab Assistant
Exagen Inc
05.2022 - 12.2023
Warehouse Clerk
Stone Brewery
02.2020 - 04.2021
High School Diploma -
Vista High School
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