Luis Enrique Mosqueda Jr.
Houston
Summary
Dedicated and dependable Shift Leader with over 8 years of customer service and restaurant operations experience. Proven ability to lead teams, resolve customer concerns, manage cash handling procedures, and maintain efficient store operations in a fast-paced environment. Strong communicator with excellent people skills and a commitment to professional growth. Seeking a long-term career opportunity with advancement potential where I can continue developing my leadership abilities and contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Shift Leader
Whataburger
08.2017 - Current
- Lead daily restaurant operations and oversee shift performance to ensure excellent customer service and operational efficiency.
- Supervise team members, delegate responsibilities, and provide support to maintain productivity during high-volume periods.
- Resolve customer concerns and complaints professionally through in-person interactions, phone calls, and email communication.
- Manage cash handling procedures, including register accountability, deposits, and balancing cash drawers.
- Coordinate staffing needs and assist with scheduling to ensure proper shift coverage.
- Maintain a positive work environment while enforcing company policies and operational standards.
- Demonstrate strong multitasking abilities by balancing customer service, team leadership, and operational responsibilities.
- Earned promotion from Team Member to Shift Leader in 2022 based on performance, reliability, and leadership capabilities.
Education
High School Diploma -
01-2021
Skills
- Leadership and Team Supervision
- Customer Service Excellence
- Conflict Resolution
- Cash Handling and Accountability
- Verbal and Written Communication
- Scheduling Assistance
- Problem Solving
- Multitasking in Fast-Paced Environments
- Team Collaboration
- Time Management
- Operations Management
- Stress Management
Additional Qualifications
- More than 8 years of experience in the food service industry
- Experienced in handling customer complaints and finding effective solutions
- Reliable, adaptable, and committed to long-term career growth
- Comfortable working under pressure while maintaining professionalism and quality service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Whataburger
08.2017 - Current