Luis Enriquez
Baytown
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
17
17
years of professional experience
Work History
Driver
Labatt Food Services
12.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Drove safely in various weather and road conditions to avoid accidents.
- Obtained signatures from customers upon delivery of goods.
- Updated logs and tracking documents accurately and according to schedule requirements.
Assistant Manager
Vickery Ace Hardware
01.2008 - 12.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
First Responder
CRDN Of Atlanta
02.2016 - 01.2022
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
Warehouse Supervisor
CRDN Of Atlanta
02.2016 - 01.2022
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Oversaw daily operations and shipping and handling processes.
Driver
Armstrong Relocation/ United Van Lines
01.2012 - 01.2016
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
Education
Technical College System of Georgia
11.2022
High School -
Campbell High School
01.2007
Skills
- Sales monitoring
- Recruiting and interviewing
- Strategic thinking
- Employee engagement
- Strategic planning
- Customer relationship management (CRM)
- Staff training and development
- Team motivation
- Business development
- Inventory management
Skillsummary
- Transcribe English and Spanish
- Problem solving
- Sales
- Leadership
- Customer service
- Multitasker
- Work well with others
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Driver
Labatt Food Services
12.2023 - Current
First Responder
CRDN Of Atlanta
02.2016 - 01.2022
Warehouse Supervisor
CRDN Of Atlanta
02.2016 - 01.2022
Driver
Armstrong Relocation/ United Van Lines
01.2012 - 01.2016
Assistant Manager
Vickery Ace Hardware
01.2008 - 12.2023
Technical College System of Georgia
High School -
Campbell High School
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