Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Escobedo

Austin,Texas

Summary

Dedicated host trainer with a strong background in customer service and team building. Proven ability to enhance staff performance through effective training and mentoring, ensuring a positive dining experience for all guests. Dynamic server skilled in multitasking and guest engagement. Known for providing exceptional customer service and training teams to enhance dining experiences.

Overview

3
3
years of professional experience

Work History

Server

Pluckers
Austin, TX
07.2023 - Current
  • Provided excellent customer service in a fast-paced dining environment.
  • Took customer orders accurately and efficiently using point-of-sale system.
  • Served food and beverages promptly to enhance guest satisfaction.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Managed cash and processed payments following company procedures.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Host Trainer

Pluckers
Austin, TX
07.2023 - Current
  • Trained new hosts on customer service standards and operational procedures.
  • Monitored host performance and provided constructive feedback for improvement.
  • Collaborated with management to implement new training initiatives for staff development.
  • Ensured compliance with health and safety regulations during training sessions for hosts.

Coordinator

Pluckers
Austin, TX
07.2023 - Current
  • Use of Yelp waitlist and Toast
  • Handled waitlist during "rushes" with use of support staff
  • Handled guest issues while insuring they have a good dining experience
  • Communicating with FOH and BOH of bigger parties

Education

Associates - Automotive Engineering

Universal Technical Institute
Austin, TX
07-2026

High School Diploma -

John B Connally High School
Austin Texas
06.2025

Skills

  • Relationship Building
  • Customer Service
  • Team Building
  • Friendly, Positive Attitude
  • People Skills
  • Customer service
  • Cash handling
  • POS operation
  • Team training
  • Food running
  • Guest engagement
  • Menu memorization
  • Multitasking and organization
  • Table bussing
  • Beverage preparation

Timeline

Server

Pluckers
07.2023 - Current

Host Trainer

Pluckers
07.2023 - Current

Coordinator

Pluckers
07.2023 - Current

High School Diploma -

John B Connally High School

Associates - Automotive Engineering

Universal Technical Institute
Luis Escobedo