Summary

Overview

Work History

Education

Skills

Timeline

Luis Espinoza

Richland

Summary

Customer-focused professional with extensive experience in retail, grocery, and restaurant environments. Proven ability to deliver exceptional service, resolve customer concerns, and maintain a positive, team-oriented atmosphere. Bilingual (English/Spanish) with excellent communication skills. Seeking a customer service role to leverage hands-on experience and strong interpersonal skills.

Overview

years of professional experience

Work History

Barista / Marketing

Swagg Coffee Bar

10.2023 - 06.2025

Prepared and served high-quality beverages and food items while maintaining store cleanliness and presentation standards
Delivered friendly and efficient customer service, resolving inquiries and building strong customer relationships
Operated cash register, processed transactions accurately, and managed multiple forms of payment
Created core marketing materials, including designs for merchandise such as sweaters, stickers, and promotional items
Developed and implemented marketing strategies to promote products and enhance brand visibility
Collaborated with team members to maintain inventory, restock products, and ensure smooth daily operations

Freight Crew / Cashier

WinCo Foods

06.2021 - 05.2023

Stocked and organized merchandise while maintaining store presentation standards
Assisted customers in locating products and resolving questions
Operated cash register and handled multiple forms of payment accurately
Collaborated with team members to complete freight loads and maintain productivity
Delivered friendly, consistent service in a high-volume retail environment

Bar Back / Expo / Busser

Twigs Martini Bar & Bistro

10.2015 - 11.2020

Maintained cleanliness and organization of dining and bar areas
Supported bartenders and servers during peak hours and restocked supplies
Coordinated food orders between kitchen and service staff for accuracy and timeliness
Provided courteous, professional assistance to guests, enhancing their experience

Sales Associate / Warehouse Support

Zumiez

08.2013 - 04.2014

Provided product knowledge and assisted customers with purchases
Maintained organized sales floor and accurate inventory
Supported merchandise processing and stock replenishment
Helped meet store sales goals through attentive customer engagement

Case Maker

Pasco Processing

06.2013 - 08.2013

Prepared and packaged food products for shipment according to standards
Ensured accuracy, weight compliance, and quality control
Followed safety and operational procedures in a production environment