Summary
Overview
Work History
Education
Skills
Timeline

LUIS F. CRUZ

Orlando,FL

Summary

Highly motivated and analytical professional with over 5 years of exceptional guest service experience. Seeking long-term growth in fintech. Detail-oriented, organized, and adaptable. Excels under pressure, leveraging a psychology degree to enhance problem-solving, communication, and teamwork. Fast learner with a strong work ethic, eager to apply skills to drive efficiency and innovation

Overview

8
8
years of professional experience

Work History

Guest Services Associate

The Walt Disney Company
01.2022 - Current


  • Resolved guest concerns or complaints professionally and expediently, upholding Disney's commitment to excellent service standards.
  • Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
  • Processed payments through various methods with accuracy, ensuring compliance with company procedures and maintaining a high level of accountability and security.

Administrative Assistant - Health Center

University of Central Florida
01.2019 - 01.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting students.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to student inquiries, addressing concerns effectively.

Lifeguard

YMCA
01.2017 - 01.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Provided friendly customer service to guests and addressed concerns.

Education

Bachelor of Science - Psychology

University of Central Florida, Orlando, FL
12.2024

Skills

  • Bilingual
  • Problem Solving
  • Analytic Reasoning
  • Relationship building

Timeline

Guest Services Associate - The Walt Disney Company
01.2022 - Current
Administrative Assistant - Health Center - University of Central Florida
01.2019 - 01.2020
Lifeguard - YMCA
01.2017 - 01.2019
University of Central Florida - Bachelor of Science, Psychology

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LUIS F. CRUZ