Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Fermin

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Store Key Holder

Dollar General
02.2024 - Current
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.

Grocery Specialist

H-E-B Grocery
10.2017 - 12.2024
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Increased employee efficiency by providing comprehensive training on grocery department procedures and best practices.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Removed trash, swept, and mopped floors for professional appearance.

Handyman Helper

Ashlar Finish
02.2016 - 09.2017
  • Installed drywall, tiled floors and walls, laminate flooring, cabinets, countertops and trim
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Painted walls, ceilings and other surfaces.
  • Followed safety protocols on job sites.
  • Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.

Education

No Degree - Human Services

San Antonio Community College
San Antonio, TX
12-2027

High School Diploma -

Thomas Jefferson
San Antonio, Texas
06.2014

Skills

  • Customer service
  • Training and mentoring
  • Store maintenance
  • Workplace safety
  • Staff training and development
  • Staff oversight
  • Daily reporting
  • Task delegation
  • Loss prevention
  • Shelving
  • Cycle counts and audits

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Store Key Holder

Dollar General
02.2024 - Current

Grocery Specialist

H-E-B Grocery
10.2017 - 12.2024

Handyman Helper

Ashlar Finish
02.2016 - 09.2017

No Degree - Human Services

San Antonio Community College

High School Diploma -

Thomas Jefferson

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Luis Fermin