Luis Florencio
Paramus,NJ
Summary
A motivational leader/manager with a proven history of creating, leading & developing individuals and teams. Successfully driven top & bottom line sales while delivering on outstanding customer service & maintaining alignment with company values and overall business objectives. Always curious and staying ahead of the curve for the betterment of Company objectives, team culture and providing my BEST to clients and customers.
Overview
18
18
years of professional experience
Work History
Interim District Manager/ High Volume RSM
T-Mobile U.S.A
05.2018 - 06.2024
- Developed and Inspired team members to ultimately ensure their individual career growth and having serious fun
- Lead District and Market level initiatives like Corp Audits, Leading 3 Week New Hire Training Classes, Leadership Development Programs and Compensation Workshop’s
- Multi Unit Exposure leading the district area with 10 stores with 120+ employees.
- Supervised 11 locations to enforce high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Coordinated with other district managers to actualize performance improvement strategies.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
Founder/Owner
Anarchy Wireless
09.2013 - 09.2017
- Handling of purchases, sales and logistics in coordination with the business
- Overseeing bookkeeping, payroll and marketing activities
- Sold a full range of wireless products including cellphone service, bill payments, repairs, and accessories
- Provided assistance to businesses and individuals seeking wireless service
- Consistently maintained a high-standard of performance record via-exceptional service and follow-up and attention to detail which resulted in higher-sales.
General Manger
Staples
08.2013 - 06.2014
- Managed operations and sales of a 8.0M revenue location, maintained close relationship with over 20 vendors and brand representatives
- Consent coaching and developing of staff of 35 through weekly meetings with managers on progress of stores
- Trained staff efficiently to seek out mobile sales with on the floor selling behaviors and marketing to customers to increase sales from .75 mobile sales per week to 2.5 mobile sales per week
- Traveled to other stores to help train and develop staff on mobile selling behaviors.
Retail Store Manager
T-Mobile U.S.A
10.2007 - 06.2013
- Successfully drive full scope operations of high volume store, from human resources and sales through customer service and administrative functions
- Effectively coordinate, develop and direct a top-performing staff of up to 10 team members, with accountability for setting and ensuring achievement of performance goals
- Productively steered East New Jersey area Small and Medium Business initiatives, playing vital role in building dynamic relationships between partners and T-Mobile team members spanning sales associates through district managers.
Manager
Game Stop Inc.
03.2006 - 10.2007
- Directed operations of numerous stores, progressing to manage a high production, 1.5M revenue location; included staff training, development and direction
- Proficiently controlled inventories across multiple locations as well as oversaw in-store promotions, displays, merchandising, and point of sale
- Spearheaded weekly conference calls to define/address performance goals, operational needs and strategic action plans for enhanced performance.
Education
ABA Associate in Business Administration -
Bergen Community College
Paramus, NJSkills
- Problem-solving skills
- Ability to work in a team
- Strong work ethic
- Analytic/ Quantitive skills
- Communication skills
- Inspirational leadership
- Bilingual
Achievement Highlights
- Was able to become top wireless store in my area by offering better promotions, services and customer service with controlled costs and understanding of market needs as 3 of my nearest competitors went out of business
- Was able grow my business 20% year over year with mix local/internet advertisement while offering more services then other wireless stores.
- Grew Anarchy Wireless from avg of 10 activation's per month to 30.
- Increased mobile phone sales while at Staples with product knowledge and training
- Managing one of T-Mobile’s highest-performance area stores
- Selected to serve as ambassador for Small and Medium Business for T-Mobile East New Jersey area; track record of success in gaining market share from competitors.
- Served as peer mentor coach for sales associates to achieve next level management.
- Served as PHP ambassador (handset protection) for T-Mobile East NJ and North NJ. Responsible for driving performance and worked as a liaison between T-Mobile and Asurion. Ensured information and goals were met on a daily, weekly and monthly basis.
- Achieved multiple awards from District Manager up to Vice President for performance and leadership in Northeast area.
- Directly helped promote 20+ team members to leadership positions with various different companies.
Qualifications Summary
A persistent business driver with a entrepreneur spirit with approximately 20 years’ experience in retail/business management and ownership, with expertise in vendor relationships, human resources, customer service, administrative, steering operations ranging from financial through inventory, merchandising, promotion, and point of sales ~Dynamic, motivating leader who excels in hiring, training, coaching, developing, and directing top-performing management and sales teams ~Strategically coordinate/utilize personnel to maximize use of resources and contain labor costs while achieving operational goals ~Expertly define and implement policies, procedures, systems, and target strategies to boost productivity, efficiency and bottom-line profitability ~Exceptional communication and interpersonal relations skills; hands-on manager who facilitates collaborative teamwork and top notch organizational skills ~Successful business owner owning a small wireless store that turned into top wireless store in the area.
Timeline
Interim District Manager/ High Volume RSM
T-Mobile U.S.A
05.2018 - 06.2024
Founder/Owner
Anarchy Wireless
09.2013 - 09.2017
General Manger
Staples
08.2013 - 06.2014
Retail Store Manager
T-Mobile U.S.A
10.2007 - 06.2013
Manager
Game Stop Inc.
03.2006 - 10.2007
ABA Associate in Business Administration -
Bergen Community College