Kayley Earley
Castle Rock,CO
Summary
Accomplished retail leader with expertise in optimizing operations and driving strategic growth. Demonstrated success in reducing shrink to zero and enhancing team performance through coaching and development, while aligning store strategies with corporate initiatives.
Overview
10
10
years of professional experience
Work History
Store Manager (High Volume)
The North Face
Castle Rock, CO
10.2024 - Current
- Led a 10M+ store with a team of 70+ associates with coaching, development, and day to day operations
- Reduced shrink results by 100% after promotion.
- Strengthened workflow productivity through hiring, managing, and developing top talent.
- Analyzed sales trends to optimize product placement and inventory levels.
- Collaborated with corporate teams on promotional events and community engagement initiatives.
- Chosen New Store Opening (NSO) Lead to lead and provide support through project management and construction (lead NY 5th Ave., Chicago, etc.) Additionally led the multi brand HQ store collaboration
- Led multi-brand headquarters store collaboration, aligning efforts to drive strategic initiatives.
Assistant Store Manager (High Volume)
The North Face
Castle Rock, CO
12.2021 - 10.2024
- Demonstrated ability to manage and motivate staff to achieve sales targets.
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Developed strategies for increasing customer loyalty and retention.
- Educated employees on loss prevention policies, contributing to reduced inventory shrinkage.
- Coordinated with manager to set specific and actionable goals based on established KPIs.
- Led floor sets following plan-o-grams to update store appearance.
- Analyzed financial data to forecast trends in the retail market.
- Set and implemented strategic goals and initiatives, aligning operations with company mission and values.
Dog Trainer
Colorado K9 Company
Castle Rock, CO
06.2022 - Current
- Guided owners in effective communication and handling techniques to enhance pet behavior.
- Created tailored training programs addressing specific needs of various dog breeds and temperaments.
- Delivered continuous support and resources to dog owners, ensuring lasting training results.
Assistant Store Manager, Sales & Training Lead, Operations Lead, Product Guide
Arc'teryx
Castle Rock, CO
09.2018 - 12.2021
- Directed floor leadership in planning seasonal changes, price events, and merchandise discontinuation while maintaining gross margin.
- Reduced processing time to floor by 25% for seamless merchandising and inventory management, resulting in improved distribution practices.
- Enhanced communication with allocators and collaborated with merchandise planners to develop a visual merchandising onboarding handbook.
- Aligned team with common goals to ensure smooth store operations and foster commitment.
- Led by example, coaching team members in development plans and training for self-leadership.
- Provided timely feedback to improve team performance and execution of processes.
- Developed comprehensive store calendar for sales, marketing events, and ongoing staff training.
- Utilized profit and loss statements to guide informed business decisions.
Visual Specialist, Administrator, Sales Specialist
REI
Atlanta, GA
02.2016 - 09.2018
- Established comprehensive visual merchandising standards for effective, profitable displays.
- Analyzed weekly sell-through reports to optimize merchandise placement and boost sales.
- Managed signage creation for promotions and new style highlights, enhancing customer engagement.
- Collaborated with department leads to enhance displays of seasonal products.
- Conducted visual onboarding and training for employees, ensuring consistent merchandising practices.
- Prioritized daily and weekly staff plans to align with store needs and deadlines.
- Led safety audits, implementing corrective actions promptly.
- Mentored a green visual specialist to prepare for seamless role transition.
Education
B.S. - Chemical Engineering
Oglethorpe University
Atlanta01-2015
Skills
- Sales techniques
- Customer service
- Retail merchandising
- Project management
- Team management
- Financial reporting
- Time management
- Problem solving
- Organizational skills
- Leadership
- Adaptability
- Conflict resolution
- Interpersonal skills
- Attention to detail
References
Available upon request
Volunteer Experience
- Volunteer, Pups Assisting Warriors to Succeed (P.A.W.S), Castle Rock, CO, 06/01/22, Present, Organized and assisted with events, activities and programs to drive outreach initiatives., Strengthened organizational and time management skills by balancing volunteer commitments with personal responsibilities., Established and maintained up-to-date knowledge and successful working relationships with local community resources.
Languages
Spanish
Limited
Timeline
Store Manager (High Volume)
The North Face
10.2024 - Current
Dog Trainer
Colorado K9 Company
06.2022 - Current
Assistant Store Manager (High Volume)
The North Face
12.2021 - 10.2024
Assistant Store Manager, Sales & Training Lead, Operations Lead, Product Guide
Arc'teryx
09.2018 - 12.2021
Visual Specialist, Administrator, Sales Specialist
REI
02.2016 - 09.2018
B.S. - Chemical Engineering
Oglethorpe University