Luis Franco
Dover,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Overview
24
24
years of professional experience
Work History
Customer Service Manager
Anna management
Morristown, New Jersey
05.2003 - 07.2019
Money accounting. Front desk manager in housekeeping for 3 hotels (Western, Hilton Garden Inn, and Tomac Motor Inn). Computer work.
- Implemented quality control measures to uphold company standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Developed policies and procedures related to customer service operations.
Construction Service
Valcourt Building Services
Elizabeth, New Jersey
08.1995 - 04.2003
- Directed the preparation of site before construction, including land clearing and grading.
- Resolved labor, design and tool issues during construction projects.
- Communicated safety standards to laborers and sub-contractors and enforced safety regulations on job sites.
- Adjust machine settings to complete tasks accurately.
Education
High School Diploma -
Irvington High School
Irvington, NJ06-1996
Some College (No Degree) - X-ray Technology
Morris Country College
Randolph NjSkills
- Training and mentoring
- Complaint resolution
- Staffing coordination
- Customer service
- Workforce management
- Sales proficiency
- Skilled multi-tasker
- Training and coaching
- Workflow management
- Customer relations
- Shipping, receiving, and warehousing
- Adherence to high customer service standards
- Schedule coordination
- Cash handling
- Support case resolution
Timeline
Customer Service Manager
Anna management
05.2003 - 07.2019
Construction Service
Valcourt Building Services
08.1995 - 04.2003
High School Diploma -
Irvington High School
Some College (No Degree) - X-ray Technology
Morris Country College