Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
HONORS & AWARDS
RELEVANT COURSEWORK
Generic

Luis Galvan

Homestead,FL

Summary

Motivated Computer Support Technician Diploma student from Northbridge University, eager to advance in the Information Technology field. Seeking an entry-level position that fosters professional development while contributing to organizational success. Open to opportunities in related areas, including data entry and customer support, showcasing a versatile skill set and commitment to excellence. Passionate about leveraging technical knowledge and problem-solving abilities to enhance operational efficiency.

Work History

Tax Prep Assistant-Remote

Turbotax
Remote
03.2026 - 04.2026
  • Helped with software navigation, downloads, and logging in.
  • Assisted customers with importing tax documents and filing.
  • Provided support in gathering information for tax returns.
  • Matched customers with tax experts for deeper tax advice.
  • Managed approximately 30 incoming calls, emails and faxes per shift from customers

Product Expert-Remote

Turbotax
Remote
03.2026 - 04.2026
  • Subject Matter Expertise: Unlike general agents, these experts have deep knowledge of the specific product or brand, often acting as peers to the users they support.
  • Flexibility: Experts often pick their own shifts and work on-demand, though some roles, such as the TurboTax Product Expert, may have minimum hour requirements (e.g., 25 hours initially).
  • Role Functions: Tasks include answering complex product questions, assisting with onboarding, resolving technical issues (login, downloading), and offering pre-sales advice.
  • Support Structure: Despite being independent contractors, experts receive backing from Marketplace Performance Specialists (MPS) and coaches to ensure high performance.

Education

Bachelor of Science - Information Technology with Emphasis in Cybersecurity

Northbridge University
Miami, FL
09-2028

Computer Support Technician Diploma - Information and Communication Technology

Northbridge University
Miami, FL
09-2025

Skills

  • Customer Service Support
  • Software Troubleshooting
  • Computer proficiency
  • Microsoft Office
  • Attention to Detail
  • Bilingual (Spanish/English)

Accomplishments

  • Has managed to maintain a 3.5 average GPA at Northbridge University.
  • Documented and resolved Issues in during customer service which led to Results.
  • Received an Invitation to and joined the National Society of Leadership and Success as a reward for high GPA and student efforts.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Tax Prep Assistant-Remote

Turbotax
03.2026 - 04.2026

Product Expert-Remote

Turbotax
03.2026 - 04.2026

Computer Support Technician Diploma - Information and Communication Technology

Northbridge University

Bachelor of Science - Information Technology with Emphasis in Cybersecurity

Northbridge University

HONORS & AWARDS

National Society of Leadership and Success

RELEVANT COURSEWORK

  • Introduction to Information Technology
  • AICE IT
  • AP Computer Science

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