Luis Garcia
Fort Lauderdale,FL
Summary
Dynamic Outside Sales Representative with proven record of creating valuable, customized solutions. Highly talented and driven to exceed expectations and sales goals. Identifies leads, manages prospects and acquires new business while servicing existing clients. Well-versed in selling products door-to-door in South Florida area. Attentive, adaptable and sincere with customers. Energetic, well-organized and flexible in face of changing sales conditions and customer responses. Results-oriented sales professional with eight years of implementing strategies to grow territory and build relationships with key stakeholders, including prospective clients. Demonstrated experience in marketing at strategic levels to identify opportunities for business generation. Excellent influencing skills to communicate with credibility, tact and diplomacy.
Overview
10
10
years of professional experience
Work History
Aftermarket Sales
Crown lift trucks Miami
Miami, Fla
03.2017 - Current
- Pursue new business and develop key existing accounts in an assigned territory
- Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction with service and parts support and by responding to customer concerns or requests
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new opportunities.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Acquired new customers and identified unique needs to deliver relevant products.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided personalized service to build relationships with customers.
- Generated new business opportunities through cold calling campaigns.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Educated customers about products and services offered by the company.
Road Service tech
04.2015 - 03.2018
- Troubleshoot, diagnose and repair Crown and all other makes of lift trucks
- Perform all assigned planned maintenance on customer lift trucks
- Maintain a service van and its inventory
- Process paperwork after completion of each job
Parts Associate
05.2014 - 04.2015
- Answer and process incoming parts calls from customers and service technicians
- Pull orders, receive and put up stock
- Order parts and develop relationships with Crown factory and outside vendors
- Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests
- Maintain direct contact with current and prospective customers
- Prepare customer quotes
- Process paperwork
- Inventory control to include cycle counts of stockroom, vans and customer consignments.
Education
Associate of Arts in Broadcasting -
City College
05.2010
Skills
- Creative skills
- Analytical skills
- Communication skills
- Negotiation skills
- Goal-focused
- Organizational skills
- Marketing Communications
- Strategic Sales Planning
- Sales Presentations
- Territory Management
- Customer Relationship Management
- Market Research Analysis
- Account Management
- New Business Development
- Aftermarket Sales
- Sales Targeting
- Customer Service
- Sales Reporting
- Client Base Retention
- Closing Techniques
- Strategic Account Development
- Goal Setting and Achievement
- Sales Territory Growth
- Salesforce Software
- Appointment Scheduling
- Sales Tracking
- Relationship Building
- Lead Identification and Generation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Aftermarket Sales person Of the year 3 times in a row .
- National Nominee for Aftermarket Sales Man of the Year 2023.
Timeline
Aftermarket Sales
Crown lift trucks Miami
03.2017 - Current
Road Service tech
04.2015 - 03.2018
Parts Associate
05.2014 - 04.2015
Associate of Arts in Broadcasting -
City College