Luis Garcia
Palm Bay,FL
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Capable in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT SPECIALIST
United States Army Reserve
03.2020 - Current
- Disassemble computer systems to troubleshoot and resolve hardware issues
- Update software versions with patches and new installations to close security loopholes and protect users
- Deliver local and remote Tier 1 IT support for hardware and software to company personnel
- Respond to assistance requests from users and direct individuals through basic troubleshooting tasks
- Document repair processes and help streamline procedures for future technical support actions
- Explain technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions
- Conduct routine maintenance on servers and systems, keeping networks fully operational during peak periods
- Consult via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Use remote login tools to assist clients with technical and product questions
- Assist customers with various types of technical issues via email, live chat and telephone
- Updated software versions with patches and new installations to close security loopholes and protect users.
LEAD CLASS A CDL DRIVER
Republic Services
08.2020 - 07.2022
- Unloaded to landfill in accordance with OSHA health and safety regulations
- Worked closely with dispatch to manage daily activities
- Noted and reported incidents and complaints; answered customer questions about schedules and permitted items
- Lifted trash containers and climbed in and out of trucks without limitation and without injury or reduced effectiveness or speed
- Gathered garbage from residential buildings, businesses and other facilities to dispose of in garbage truck
- Performed preventive maintenance checks, diagnosed faults and completed basic repairs
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional
- Maintained safe driving habits to protect property and general public on roadways.
CDL TRUCK DRIVER
CLASS, Coastal Mechanical Services
03.2018 - 10.2020
- Updated software versions with patches and new installations to close security loopholes and protect users
- Hooked and unhooked trailers from tractor and converter dollies
- Maintained telephone and radio contact with supervisor to receive delivery instructions
- Observed driving regulations and safety procedures, maintaining excellent safe driving record
- Worked well with dispatchers to communicate route and schedule changes
- Promoted positive customer service by delivering on-time shipments and fully resolving issues
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
ROLL OFF TRUCK DRIVER
Waste Management Company
06.2016 - 03.2018
- Conducted daily DOT pre-trip inspections according to set checklist
- Obtained signatures needed to complete and process paperwork
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
MILITARY POLICE, United States Army Reserve
04.2016 - 02.2018
- Led diverse training simulations to prepare teams for combat and emergency situations
- Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion
- Completed regular patrols of assigned areas within operations areas
- Managed law enforcement, criminal investigations, safety protocols and civil disturbances
- Managed CCTV, access control, security lighting, gate systems and incident management systems
- Directed and controlled crowds at base functions and organized and recorded facts to prepare incident reports
- Monitored and investigated suspicious persons, situations and unusual activities.
CREWMEN/SQUAD LEADER
K TANKER, United Sates Army
09.2012 - 02.2016
- Operated and mounted night vision devices to zero in and engage targets
- Mobilized vehicles, troops and weaponry to conduct reconnaissance missions
- Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness
- Commanded oversight and tactical planning to streamline operations and enhance emergency preparedness procedures
- Maintained peak physical condition to stay ready for challenging missions
- Destroyed enemy positions to eliminate threats from troops, artillery and long-range missile systems.
Education
High School Diploma -
Thomas Edison High School
Philadelphia, PASkills
- Technical Issue Analysis
- Application Support
- Application Installations
- Service Schedule Coordination
- Customer Service Support
- Troubleshooting Network Issues
- Documentation Development
- Attention to Detail
- Error Detection
- Defect Analysis and Resolution
Certification
- Certified Associate in Project Management (CAPM)
- Certified Cisco CompTIA Security+ ce Certification- CompTIA Issued June 2023- Expires June 2026
- Certified Microsoft Certified Azure Fundamentals- Microsoft 2023
- Certified Introduction to Cybersecurity
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
LEAD CLASS A CDL DRIVER
Republic Services
08.2020 - 07.2022
IT SPECIALIST
United States Army Reserve
03.2020 - Current
CDL TRUCK DRIVER
CLASS, Coastal Mechanical Services
03.2018 - 10.2020
ROLL OFF TRUCK DRIVER
Waste Management Company
06.2016 - 03.2018
MILITARY POLICE, United States Army Reserve
04.2016 - 02.2018
CREWMEN/SQUAD LEADER
K TANKER, United Sates Army
09.2012 - 02.2016
High School Diploma -
Thomas Edison High School
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