Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Alvarado

Camden,NJ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Dr lotano office
Cherry Hill, NJ
03.2023 - 03.2024
  • Greeted customers warmly and made them feel welcome.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Coordinated travel arrangements for employees and visitors when required.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.

Customer Service Representative/Assistant Front Office Manager

Cream o land dairy
Florence , NJ
09.2018 - 05.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered phone calls, emails, and web chats in a timely manner.

Ship Doc

Amazon
Burlington , NJ
10.2021 - 10.2022
  • Loaded and unloaded trucks with pallet jacks, forklifts, and other equipment.
  • Ensured all items were securely fastened in the truck bed or trailer to prevent damage during transport.
  • Maintained records of goods loaded and unloaded from vehicles.
  • Followed safety protocols when operating heavy machinery such as forklifts or pallet jacks.

Sales Associate

Solar
Cherry Hill, NJ
05.2021 - 10.2021
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.

Education

High School Diploma -

Camden County Technical School
Pennsauken, NJ
06-2014

Skills

  • Account Updating
  • Data Entry
  • Paperwork Processing
  • Report Generation
  • Appointment Scheduling
  • Data Collection
  • Scheduling
  • Complaint Resolution

Bilingual speak both Spanish and English

Timeline

Front Desk Receptionist

Dr lotano office
03.2023 - 03.2024

Ship Doc

Amazon
10.2021 - 10.2022

Sales Associate

Solar
05.2021 - 10.2021

Customer Service Representative/Assistant Front Office Manager

Cream o land dairy
09.2018 - 05.2023

High School Diploma -

Camden County Technical School

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Stephanie Alvarado