Gabriella Gonzalez
Tulare,CA
Summary
Proven professional with a strong background in customer service and administrative support, honing skills at companies like Sunmaid, Hellwig products, and at Dr. Patel's office. Adept at problem-solving and maintaining high levels of accuracy under pressure, I excel in multitasking and leveraging Microsoft Office to enhance operational efficiency. My expertise in understanding customer needs and teamwork has consistently improved service delivery and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Visalia walk in clinic
Visalia, CA
08.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Explained policies and procedures to visitors.
- Monitored and ordered office supplies, ensuring adequate stock levels.
Front desk/ Customer service
Hellwig Products
Visalia, CA
06.2023 - Current
- Utilized problem-solving skills to resolve difficult customer issues quickly and professionally
- Maintained accurate records of all transactions in order to provide reports when needed
- Interacted kindly with guests and established relationships with customers to deliver superior customer service
Food Expo
9 iron bar and grill
Tulare, CA
01.2023 - 06.2023
- Demonstrated excellent customer service skills to all visitors
- Conducted surveys among visitors to obtain feedback on their experience at the event
- Created promotional materials for upcoming events related to the expo
Medical Assistant
Sunmaid
Kingsburg, CA
07.2020 - 11.2022
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician
- Documented medical data in patient charts, facilitating accurate records
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
Packing, Shipping, and Receiving Assembler
VF outdoors
Visalia, CA
04.2019 - 11.2019
- Resolved any discrepancies between purchase orders and actual deliveries quickly and efficiently
- Performed quality assurance checks on all outgoing orders
- Efficiently managed the storage space in the warehouse to maximize efficiency and minimize clutter
Medical Assistant Intern
Dr. Anilkumar K. Patel, md
Visalia, CA
09.2018 - 10.2018
- Assisted physicians with exams, treatments, and procedures while adhering to safety protocols
- Maintained a clean work area by sterilizing instruments and stocking supplies
- Performed administrative duties such as scheduling appointments, filing medical records, and maintaining patient charts
- Collaborated with team members to provide high quality patient care in a compassionate manner
- Provided patient care by taking vital signs, drawing blood, and preparing patients for examinations
- Developed an understanding of medical terminology through researching medical coding systems and billing processes
- Utilized strong communication skills to effectively interact with patients and their families regarding health information
- Applied knowledge of HIPAA regulations to ensure the privacy of patient information was maintained at all times
- Demonstrated excellent organizational skills by managing multiple tasks simultaneously in a fast paced environment
Picking weeds
Fields
Kingsburg, CA
08.2018 - 08.2018
- Picking weeds off the blueberry ground
Education
Certificate - Clinical Medical Assisting
San Joaquin Valley College
Visalia, CA11.2018
Skills
- Professional telephone demeanor
- Call Documentation
- Calm and Professional Under Pressure
- Computer Skills
- Account updating
- Teamwork and Collaboration
- Goal Setting
- Understanding Customer Needs
- Microsoft Office
- Excel
- Word
- Office Administration
- Customer Service
- File Management
- Front Office Management
- Administrative Support
- Remote Office Availability
- Customer Account Management
- Multitasking
- Problem-Solving
- Inbound Call Management
- Product and service knowledge
Certification
Certified Medical Assistant
Timeline
Front Desk Receptionist
Visalia walk in clinic
08.2024 - Current
Front desk/ Customer service
Hellwig Products
06.2023 - Current
Food Expo
9 iron bar and grill
01.2023 - 06.2023
Medical Assistant
Sunmaid
07.2020 - 11.2022
Packing, Shipping, and Receiving Assembler
VF outdoors
04.2019 - 11.2019
Medical Assistant Intern
Dr. Anilkumar K. Patel, md
09.2018 - 10.2018
Picking weeds
Fields
08.2018 - 08.2018
Certificate - Clinical Medical Assisting
San Joaquin Valley College