Artanzus Paulk
Winter Haven,FL
Summary
Highly experienced professional in guest services with a proven track record in customer relations, recordkeeping, and problem-solving. Known for maintaining a pleasant and positive atmosphere when greeting and communicating with others.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Elite Health & Beauty Spa
Winter Haven , FL
02.2024 - 07.2024
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Updated customer information in databases regularly to ensure accuracy of records.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted visitors warmly and directed them to correct personnel or office.
- Assisted in the management of the company's social media accounts.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Scheduled and confirmed appointments for clients and staff.
- Updated and maintained office policies and procedures.
Customer Service Representative
Adecco
Plant City, FL
06.2023 - 11.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated system with order specifics and customer details, preferences, and billing information.
Warehouse Worker
Publix(Adecco)
Lakeland, FL
02.2023 - 05.2023
- Maintained stock levels in accordance with company policies.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Staged and sorted multiple types of products for loading.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Education
GED -
East Area Adult School
Auburndale, FL05-2016
Skills
- Inventory Control
- File Organization
- Spreadsheet tracking
- Administrative Support
- Project Management
- Office Administration
- Office Organization
- Guest Relations
- Supply Management
- File Management
- Appointment confirmation
- Customer Service
- Cash Handling
- Scheduling appointments
- Packaging and Labeling
- Materials handling and transport
- Health and Safety Regulations
- Warehouse Operations
- Order Fulfillment
- Shipping and receiving
- Loading and unloading
- Microsoft Outlook
- Positive and professional
- Professional telephone demeanor
- Microsoft Excel
- Client Relations
- Technical Support
- Complaint Handling
Timeline
Front Desk Receptionist
Elite Health & Beauty Spa
02.2024 - 07.2024
Customer Service Representative
Adecco
06.2023 - 11.2023
Warehouse Worker
Publix(Adecco)
02.2023 - 05.2023
GED -
East Area Adult School
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