Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis G. Garza

Tulare,CA

Summary

Adept at driving operational excellence and enhancing customer experiences, I leveraged strong problem-solving and negotiation skills to streamline processes. My technical expertise and proven people skills facilitated effective training and leadership, achieving significant improvements in productivity and quality standards.

Overview

6
6
years of professional experience

Work History

Central Floor Health Flow Lead

Amazon
Tempe, USA
03.2021 - 01.2025
  • Manage workflow across multiple processes.
  • Manage customer experience and minimize fulfillment costs across multiple FCs.
  • Responsible for workflow status with Operations Managers, Area Managers, and escalation of any CE risk, SLA failure risk, or deviation from Standard Work to the Senior Manager or General Manager.
  • Facilitate communication between multiple areas of the operation.
  • Manage flow settings for multiple process paths in outbound operations for Fulfillment Centers based on the shift plan.
  • Understand the boundary of responsibilities between Operations on the floor and Central Flow, as dictated by Standard Work developed by Central Flow Management.
  • Execute and develop shift plans based on FC operational requirements, and adjust as needed.

Lead Technician

Amazon
Bakersfield, USA
10.2020 - 03.2021
  • Supervise a team of 20 AR techs on a daily basis, oversee activities physically and virtually, and enter the robotic field only when necessary.
  • Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Supplied production data to field operators, technicians, engineers, and supervisors.
  • Track critical activities in the Daily Activity Log, such as Sev2s, pod crashes, etc.
  • Provided technical support to customers and staff on a variety of hardware and software issues.
  • Followed safety practices to safeguard against injury and damage to property.

Team Lead Trainer

Amazon
Fresno, USA
06.2019 - 10.2020
  • Train and audit associates and ambassadors to ensure that both productivity, quality, and safety standards are met.
  • Run reports to ensure training was properly conducted for associates, and verify the accuracy of data entry.
  • Grant proper permissions based on completed Training Modules, or permissions asked for once approved.
  • Conduct Aces audits of associates to ensure all network standards are being followed.
  • Build up, coach, and support Associates and Learning Ambassadors to make them successful.
  • Earn trust from operational departments to help assist in the development of all Amazonians.
  • Communicate with site leadership, Sr. Ops, Ops AMs, AMs, and PAs on a day-to-day basis to help support.

Education

High School Diploma -

Tulare Western
Tulare, CA
06-2011

Skills

  • High customer obsession
  • Strong problem-solving ability
  • Negotiation competency
  • Troubleshooting skills
  • Strong attention to detail
  • Strong ability to multitask
  • Ability to delegate tasks
  • Goal-oriented
  • Proven people skills
  • Technical expert
  • Ability to work independently
  • Proficiency with Microsoft Office
  • Active listener

Languages

English
Professional
Spanish
Professional

Timeline

Central Floor Health Flow Lead

Amazon
03.2021 - 01.2025

Lead Technician

Amazon
10.2020 - 03.2021

Team Lead Trainer

Amazon
06.2019 - 10.2020

High School Diploma -

Tulare Western

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Luis G. Garza