Antranell Nelson
Fayetteville,GA
Summary
Well-versed in operations management and
knowledgeable in instructional design, process, procedures, and workforce development. Proven ability to manage time efficiently, navigate routes effectively, and ensure timely and accurate deliveries. Flexible and adaptable to change. Great ability to work in a team setting. Seeking to contribute skills and expertise in a developing company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Central Operations Flow Lead
Amazon
12.2021 - Current
- Oversee workflow for Picking/Packing/Dock Shipping and Receiving in the Newnan Fulfillment Center.
- Mitigate business risk by working closely with staff members and assessing site performance. Establishing shift plan of action based on Inbound-Outbound volume, attendance, weather events and support hours.
- Formed and sustained strategic relationships with Operations/Area managers on knowledge of various central flow pilots and standard operating procedure.
- Provide leadership, insight mentoring to site leads and managers on knowledge of various central flow pilots and standard operating procedure.
- Train new flow leads with company standard operating procedure.
- Use excellent verbal skills to engage associates and flow leads in conversation to leads in conversation to better improve performance.
- Created associate tools to propose solutions to fast start “set up time” problems. Decreasing fast start time from 15-20 minutes to 5-10 minutes. Increasing productivity by 50-60 hours a week with the projection of saving 50k yearly.
Delivery Driver
DoorDash
06.2021 - Current
- Worked extended hours at a high level of efficiency.
- Actively communicated with customers and merchants.
- Multi-tasked in pressured and potentially dangerous environments.
- Efficiently solved administrative issues between customers, merchants, and company.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools and cutting down drive time by 10 minutes for faster deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Completed rush deliveries on tight timetables to satisfy customer needs.
UberEATS Driver
Scholastic
04.2020 - Current
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Strong attention to detail on vehicle maintenance and cleaning.
- Quickly and accurately respond on short notice.
- Collected tips from customers through hands-free electronic methods.
- Upheld high standards of cleanliness within the vehicle's interior/exterior appearance, providing a professional image for the company at all times.
- 100% satisfactory of trips completed.
Education
Bachelor of Arts - Studio Arts
Georgia State University
Atlanta, GA12.2007
Skills
- Excellent customer service
- Highly observant
- Organized earnings and expenses
- Strong problem-solving
- Strong time-management
- Verbal communication skills
- Adaptability
- Local routes understanding
- Comfortable with overnight routing
- Technologically savvy
- Lifts up to 60-70 pounds
- Adaptive team player
Certification
- HIPPA Awareness for Medical Couriers
- Bloodborne Pathogens
- Chemotherapy (Hazardous) Transportation
- First Aid/CPR Certification
- Defensive Driving Course
Timeline
Central Operations Flow Lead
Amazon
12.2021 - Current
Delivery Driver
DoorDash
06.2021 - Current
UberEATS Driver
Scholastic
04.2020 - Current
Bachelor of Arts - Studio Arts
Georgia State University