Luis Godinez

As a certified technician, I diagnosed and repaired computers from Apple, Dell, Microsoft, and Acer, ensuring compliance with vendor and company standards. I managed software repairs, hardware repairs, and data retrieval projects for devices deemed nonfunctional. Additionally, my responsibilities included providing over-the-phone customer help desk support, performing Department of Defense (D.O.D.) data wipes, ordering parts, verifying student diagnostics, and training and overseeing student workers.

Support for Daktronics equipment is provided at various stadiums on the Texas A&M University campus during sporting events and live performances. This role entails accurately diagnosing issues, troubleshooting, and efficiently repairing the systems. Responsibilities include, but are not limited to, managing parts and inventory, maintaining servers, and providing reports to customers.