Luis Gonzalez
Reno,NV
Summary
Driven by a results-focused approach, I leveraged negotiation and relationship-building skills to secure favorable vendor terms and enhance product performance, leading to successful project rollouts and heightened customer satisfaction. My background in customer care and engagement has consistently fostered loyalty and improved service delivery across roles.
Overview
7
7
years of professional experience
Work History
Product Knowledge Lead
Elemental LED
08.2022 - 07.2024
- Negotiated contracts with vendors and suppliers, securing favorable terms that benefited overall project goals.
- Oversaw the entire lifecycle of product development from concept to launch, ensuring successful rollouts and customer satisfaction.
- Developed innovative solutions for complex technical issues, resulting in improved product performance.
- Optimized user experience by conducting usability testing and incorporating feedback into product designs.
Hotel Concierge
Marriott
04.2020 - 01.2021
- Reduced wait times by implementing an efficient system for managing incoming calls and prioritizing urgent requests accordingly.
- Provided exceptional service to VIP clientele by anticipating their needs and offering personalized attention throughout their stay.
- Developed strong relationships with local businesses, securing exclusive deals and promotions for hotel guests.
- Maintained an up-to-date knowledge of hotel policies and procedures to quickly address guest inquiries and provide accurate information.
Dyson Corporation
Sales Lead
01.2017 - 03.2020
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
Damonte Ranch High School
Reno, NV2017
Skills
- Relationship Building
- Customer care
- Negotiation
- Customer Engagement
- Customer Relationship Building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Product Knowledge Lead
Elemental LED
08.2022 - 07.2024
Hotel Concierge
Marriott
04.2020 - 01.2021
Dyson Corporation
Sales Lead
01.2017 - 03.2020
Damonte Ranch High School