Luis Gonzalez
Norco,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager
LandCare
02.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Work closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful relationships with each of our clients
- Manage existing client relationships, new customer development, and new networking opportunities within the industry
- Client Service and Retention
- Drive customer satisfaction and retention by understanding the individual needs of our customers
- Provide excellent service and communication in a constructive, courteous manner with a focus on problem solving
- Promote high standards for customer service, safety, and company culture and core values in a positive team environment
- Provide organizational management, leadership and communication between client and production team in a timely fashion and work cooperatively to find delivery solutions
- Maintain LandCare’s Landscape Quality Audit process in conjunction with Production Manager to identify property maintenance needs and enhancement opportunities
- Create client proposals, contracts, and recommendations and estimates that are designed to meet each client’s objectives are accurately and appropriately priced
- New Business Development
- Identify new business opportunities by cultivating and maintaining business relationships with existing customers
- Actively prospect for potential clients and pursue new business relationships
- Participate in, organize, and lead networking events to foster relationships with potential new customers.
Production Manager
Landcare
08.2017 - Current
- Lead frontline crews to ensure quality, efficiency, and safety while creating beautiful landscapes
- Oversaw production planning, cost estimation, materials procurement, and is directly involved with the hiring and training of crew members
- Landscape Quality and Efficiency
- Performed landscape quality audits to review landscape quality, task execution, identify maintenance needs, and recommend enhancement opportunities
- Created detailed job service plans for each client using LandCare’s Aspire software system
- Identify opportunities to improve production methods and provide additional training to team members
- Promoted Culture, Training, and Safety
- Oversaw hiring and staffing needs of the business to ensure teams are appropriately staffed
- Educated and train crew members on a variety of safety topics
- Continuously mentor supervisors to lead teams and develop crew member talent.
Supervisor/Irrigation Technician
LandCare
05.2013 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Ensured timely completion of all irrigators' audit and form submissions.
Education
Public Health Education
Santa Ana College
Santa Ana, CAHigh School Diploma -
Century High School
Santa Ana, CA08.2009
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Team Training
- Operations
- Aspire Software
- Microsoft Office
- Outlook
Certification
QAL Certified
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
LandCare
02.2024 - Current
Production Manager
Landcare
08.2017 - Current
Supervisor/Irrigation Technician
LandCare
05.2013 - Current
Public Health Education
Santa Ana College
High School Diploma -
Century High School
QAL Certified
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