Luis Gonzalez
Santa Ana
Summary
Dedicated professional with a background at FOSAZ Santa Ana Zoo, excelling in customer service and equipment operation. Demonstrated ability to enhance guest satisfaction and safety through diligent adherence to procedures and effective team collaboration. Proven track record in improving operational efficiency and addressing guest concerns with professionalism and attention to detail.
Overview
1
1
year of professional experience
Work History
Ride Operator
FOSAZ Santa Ana Zoo
06.2024 - Current
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
Rentals Maintenance
FOSAZ Santa Ana Zoo
06.2024 - Current
- Set up and cleaned party areas
- Made sure the guests needs were met
- Answered all guest questions effectively
- Maintained area cleaned
Education
Associate of Arts - Business
Santa Ana College
Santa Ana, CA01-2026
Skills
- Customer service
- Equipment operation
- Safety monitoring
- Emergency evacuation procedures
- Policy compliance
- Safety procedures
- Cleaning and sanitizing
- Sweeping and mopping
Languages
Spanish
Native or Bilingual
Timeline
Ride Operator
FOSAZ Santa Ana Zoo
06.2024 - Current
Rentals Maintenance
FOSAZ Santa Ana Zoo
06.2024 - Current
Associate of Arts - Business
Santa Ana College
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