Luis Gonzalez
NORTHLAKE
Summary
Dynamic and results-oriented professional with extensive experience in customer service and delivery operations, notably with Walter E. Smithe. Excelled in ensuring timely and accurate deliveries, enhancing customer satisfaction significantly. semi knowledge in forklift operation and teamwork, demonstrated through a proven track record of safely managing deliveries and contributing to team success.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Walter E. Smithe (warehouse/Delivery)
09.2023 - 12.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Delivery Driver
Sherwin-Williams Paint Store
06.2022 - 08.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Cashier
Al Piemonte Nissan
01.2022 - 05.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Demolition Laborer
Chicago Water & Fire Restoration
05.2020 - 11.2021
- Demonstrated adaptability by quickly learning new techniques and equipment when required, increasing overall productivity on job sites.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Ramp Agent
Alliance Ground International
12.2019 - 03.2020
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Team Member
Menards
10.2017 - 11.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
Cashier
McDonald's
04.2017 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
West Leyden High School
1000 Wolf Rd, Northlake, IL 6016405-2017
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Forklift operation
Languages
Spanish
Full Professional
Timeline
Delivery Driver
Walter E. Smithe (warehouse/Delivery)
09.2023 - 12.2024
Delivery Driver
Sherwin-Williams Paint Store
06.2022 - 08.2023
Cashier
Al Piemonte Nissan
01.2022 - 05.2022
Demolition Laborer
Chicago Water & Fire Restoration
05.2020 - 11.2021
Ramp Agent
Alliance Ground International
12.2019 - 03.2020
Team Member
Menards
10.2017 - 11.2019
Cashier
McDonald's
04.2017 - 09.2017
High School Diploma -
West Leyden High School
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