Luis Gonzalez
Mooresville,NC
Summary
Dynamic fast food professional with proven expertise in team motivation and staff training at Chick-fil-A. Enhanced customer satisfaction through effective complaint handling and adherence to food safety protocols. Recognized for fostering strong relationships with both customers and team members, ensuring a seamless service experience during peak hours.
Overview
2
2
years of professional experience
Work History
Fast Food Team Leader
Chick-fil-A
03.2024 - 07.2025
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
- Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
- Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
Fast Food Worker
PDQ Restaurant
10.2023 - 02.2024
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
Education
Associate of Applied Science - Automotive Engineering
Universal Technical Institute
Morrisville, NC04-2026
Skills
- Team motivation
- Complaint handling
- Staff training and development
- Food safety
Accomplishments
- Promoted to Crew Shift Leader after less than six months of employment.
Languages
Spanish
Native or Bilingual
Timeline
Fast Food Team Leader
Chick-fil-A
03.2024 - 07.2025
Fast Food Worker
PDQ Restaurant
10.2023 - 02.2024
Associate of Applied Science - Automotive Engineering
Universal Technical Institute
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Dale McBrideDale McBride
Vintage Reseller at Self EmployedVintage Reseller at Self Employed