Zoey Harman
Draper,UT
Summary
Dynamic Fast Food Team Leader with proven leadership at Woody's Drive-In, enhancing customer satisfaction through effective complaint resolution and staff training. Expert in food safety and inventory management, achieving reduced wait times and increased sales. Committed to fostering a motivated team culture while ensuring high-quality service and operational efficiency.
Personable and reliable with focus on teamwork and customer satisfaction. Knowledge of efficient food preparation and safety standards, coupled with skills in cash handling and customer service. Dedicated to creating positive dining experience and fostering supportive team environment.
Offering strong organizational abilities and commitment to learning and development in fast-paced environment. Brings ability to quickly grasp food safety protocols and effective team management techniques. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Developed leadership and team coordination skills in fast-paced food service environment. Excel in maintaining high standards of customer service and operational efficiency. Seeking to transition into new field where these skills can drive success and growth.
Professional in fast food industry with track record of leading teams to success. Proven ability to manage operations efficiently and foster collaborative work environment. Reliable and adaptable, with strong skills in customer service and team coordination.
Fast food professional with solid background in team leadership and operational efficiency. Strong focus on team collaboration and achieving results. Reliable with flexible approach to changing needs. Skilled in customer service, inventory management, and staff training. Known for excellent communication and problem-solving abilities.
Dedicated [Job Title] proficient in customer service, food handling, preparation and point of sale transactions. Hard worker with record of on-time shift arrival and willingness to stay late to complete orders.
Hardworking Fast Food Worker with strong track record of quickly taking orders, managing customer window and preparing food. Highly knowledgeable in POS systems. Commended for completing tasks quickly and offering friendly service.
Overview
3
3
years of professional experience
Work History
Fast Food Team Leader
Woodys Drive in
Murray, UT
07.2023 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained new team members on food safety protocols and customer service standards.
- Streamlined order processing, reducing wait times during peak hours.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Monitored compliance with health regulations and maintained cleanliness standards in work areas.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
- Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
- Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
- Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
- Reduced wait times for customers by streamlining the order-taking process and effectively delegating tasks to team members.
- Contributed to higher sales with upselling techniques and suggestive selling of promotional items.
- Promoted a positive work culture by encouraging open communication among team members and recognizing accomplishments regularly.
- Addressed equipment malfunctions promptly, minimizing downtime and ensuring consistent product quality.
- Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
- Collaborated with management in developing strategies to boost sales during slow periods, resulting in increased revenue.
- Developed and coached employees to elevate skills and expertise.
- Processed cash transactions accurately and provided correct change to customers. and returned correct cash and coin to patrons.
- Replenished supplies at workstations and restocked food display cases to minimize customer wait times. with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Welcomed customers warmly and took their orders to maintain a smooth flow of service. promptly and took orders to keep flow of traffic moving.
- Executed daily shift change tasks to maintain store organization and operational efficiency. tasks each day to keep store neat and running smoothly.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Served consistent portions following recipes and control standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Supervised food presentation and plating to enhance visual appeal.
- Directed food preparation and cooking activities to meet health and safety standards.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Supported food preparation by assisting with the assembly of salads and cold food items. salads and cold food items.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Education
No Degree -
Alta High School
Sandy, UT05.2027
Certified Nurse Assistant - Certified Nurse Assistant
Canyons Technical Education Center
Sandy, UT05.2026
Skills
- Food safety
- Cleaning and sanitation
- Speedy service delivery
- Customer service
- Complaint handling
- Staff training
- Team motivation
- Strong leadership
- Effective leader
- Team collaboration
- Organized multi-tasker
- Night shift availability
- Weekend availability
Timeline
Fast Food Team Leader
Woodys Drive in
07.2023 - Current
No Degree -
Alta High School
Certified Nurse Assistant - Certified Nurse Assistant
Canyons Technical Education Center