Luis Gonzalez Calderon
San Jose,CA
Summary
Dynamic hospitality professional with extensive experience at Hampton Inn San Jose Airport, excelling in night audit and customer service. Proven ability to enhance guest satisfaction through effective problem-solving and team collaboration. Skilled in PMS systems and data entry, consistently delivering accurate reports and fostering strong guest relationships.
Overview
9
9
years of professional experience
Work History
Concierge
The Clara House
Santa Clara, CA
01.2025 - Current
- Directed incoming calls and messages to appropriate staff or residents.
- Ensured safekeeping of packages and deliveries for guests.
- Maintained guest privacy and building reputation by keeping information confidential.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
Front Desk/Night Auditor
Hampton Inn San Jose Airport
San Jose, CA
01.2025 - Current
- Maintained an accurate logbook of room availability status updates each hour during shift.
- Monitored security camera footage in order to ensure safety of guests and staff members alike.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Generated daily, weekly, and monthly reports to close out day and meet objectives.
Front Desk/Night Auditor
Avatar Hotel
Santa Clara, CA
07.2024 - 12.2024
- Performed nightly audit functions such as verifying account balances are correct.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Communicated effectively with fellow staff members in order to provide seamless service delivery.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Front Desk Agent
Hotel Lucent
Palo Alto, CA
01.2024 - 06.2024
- Processed payments accurately and efficiently.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
Night Auditor
Best Western Plus All Suites Inn
Santa Cruz, CA
07.2023 - 12.2023
- Computed bills, collected payments and made change for guests.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Volunteer
Global Glimpse
San Jose, CA
12.2022 - 06.2023
- Offered support and assistance to community members.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Attended weekly meetings to discuss progress and future initiatives.
- Helped with prep, set up, and breakdown of community and public events.
Intern
Dell
San Jose, CA
09.2022 - 12.2022
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Identified needs of customers promptly and efficiently.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Volunteer
North Valley Baptist Church
San Jose, CA
06.2016 - 03.2020
- Participated in team-building exercises to strengthen relationships among volunteers.
- Offered support and assistance to community members.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
Education
High School Diploma -
Alpha Cindy Avitia High School
San Jose, CA06-2023
Some College (No Degree) - Business Administration/ Economics
Evergreen Valley College
San Jose, CASkills
- Night audit
- Customer service
- Team collaboration
- Data entry
- Problem solving
- PMS systems
- Phone and email etiquette
- Concierge services
- Computer skills
- POS systems
Languages
Spanish
Native/ Bilingual
Timeline
Concierge
The Clara House
01.2025 - Current
Front Desk/Night Auditor
Hampton Inn San Jose Airport
01.2025 - Current
Front Desk/Night Auditor
Avatar Hotel
07.2024 - 12.2024
Front Desk Agent
Hotel Lucent
01.2024 - 06.2024
Night Auditor
Best Western Plus All Suites Inn
07.2023 - 12.2023
Volunteer
Global Glimpse
12.2022 - 06.2023
Intern
Dell
09.2022 - 12.2022
Volunteer
North Valley Baptist Church
06.2016 - 03.2020
High School Diploma -
Alpha Cindy Avitia High School
Some College (No Degree) - Business Administration/ Economics
Evergreen Valley College
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