Lakeya Murray
Buffalo,NY
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
8
8
years of professional experience
Work History
Front Desk Concierge
CURTISS HOTEL / Chez Ami
07.2023 - Current
- I'm in charge of guests first and final experiences
- I am in charge of guest needs and questions they may have
- Offering recommendations for daily activities and fine dining
- handling front end needs such as check in's or walk ins
- Money management both virtual and physical
- Multitasking
- Second as bellhop , handling guest bags , luggage and any third party items
- Reservations and phone calls.
- Typing
- Customer service/Hospitality
Hotel Front Desk Clerk
Residence Inn by Marriott
06.2021 - 12.2022
- I work in hospitality
- Checking guests in and out, Making reservations, answering the phone, keeping count of the drawer, cleaning the back office, handling advanced deposits, pre-settling cases, long term billing, advising housekeeping of anything they need to take note of, typing, etc..
- Fosse system
Front Office Supervisor
Residence Inn by Marriott
06.2021 - 12.2022
- Multitasking
- Often at the front desk handling desk work
- Market inventory, PepsiCo and, Vistar orders
- Keeping track of all of our tax exempt guests while scanning, emailing, filing and, updating forms
- Well versed
- Crossed trained in the kitchen, laundry, housekeeping, front desk, Audit and grounds-keeping so therefore I have a healthy understanding of departments and their tasks at hand
- Worked with systems such as FOSSE, MGS, Profit sword, Sharepoint,Excel and ,Google-Docs.
Assistant Manager
familly dollar
07.2019 - 02.2020
- In charge of stock , staff, shipments, paperwork , Assets, and money management
- Employee management
- Customer service
Janitor and Cleaner
Key Bank Center
08.2018 - 10.2019
- On calls janitorial work for events, concerts and day-to-day work
- Cleaning and sanitizing environment
- Fast and steady labor
Sales Associate
Burlington Stores
08.2017 - 01.2018
- Full time sales associate
- Assigned tasks such as stocking, organizing, decorating and pricing
- Cash handling
- Customer service
Cashier and Customer Service
Burger King
04.2016 - 07.2016
- Front end cashier
- Cash handling
- Mental note taking
- Placing orders properly and getting meals out to the customer in a timely fashion
- Customer service
Education
Visual Arts - Fine Arts
Perfor & Vis Arts High School
Buffalo, NY06.2016
Skills
- Hospitality
- Google Docs
- Typing
- SharePoint
- Guest services
- Guest relations
- Communication skills
- Night audit
- Team player attitude
- Conflict Resolution
- Exceptional communication
- Strong multitasking
- Concierge services knowledge
- Guest Relations
- Calendar Management
- Customer Service
- Microsoft Office
- Hospitality services
- Time Management
- Mail and packages
Timeline
Front Desk Concierge
CURTISS HOTEL / Chez Ami
07.2023 - Current
Hotel Front Desk Clerk
Residence Inn by Marriott
06.2021 - 12.2022
Front Office Supervisor
Residence Inn by Marriott
06.2021 - 12.2022
Assistant Manager
familly dollar
07.2019 - 02.2020
Janitor and Cleaner
Key Bank Center
08.2018 - 10.2019
Sales Associate
Burlington Stores
08.2017 - 01.2018
Cashier and Customer Service
Burger King
04.2016 - 07.2016
Visual Arts - Fine Arts
Perfor & Vis Arts High School