Luis guzman
Davenport,FL
Summary
Results-focused sales leader with strengths in prospecting, contract negotiation, account support, and customer retention. Combines communication, data interpretation, and team management to improve service quality, maintain safe and professional interactions, and help drive sales outcomes across high-volume customer environments.
Overview
17
17
years of professional experience
Work History
Asset Protection Associate
Endurance Warranty
Orlando, Florida
11.2023 - 08.2026
- Maintained safe shopping environment by monitoring customer actions and responding quickly to potential issues.
- Assisted customers with inquiries and issues to enhance their experience.
- Identified and implemented strategies to improve customer service quality.
- Set customer service standards, policies, and procedures.
- Explained policy concerns to customers using clear, professional communication.
- Delivered strong customer service throughout the sales process.
- Drove sales through the full sales cycle, from prospecting to contract negotiation and closing.
Universal Agent
Capital Vacations
Orlando, FL
08.2022 - 10.2023
- Handled inbound calls for vacation reservations and guest service requests at Capital Vacations.
- Assisted guests with booking changes, confirmations, and travel questions.
- Reviewed owner accounts and updated reservation details in company systems.
- Coordinated vacation itineraries for owners, enhancing travel experiences.
Inbound Sales Representative
Holiday Inn Club Vacations
Orlando, FL
03.2020 - 07.2022
- Executed inbound sales strategies from previous roles to enhance customer service experience and drive sales growth.
- Managed inbound vacation ownership inquiries for Holiday Inn Club Vacations guests.
- Qualified prospects using resort package details and eligibility guidelines.
- Presented club memberships, stay options, and vacation benefits.
Inbound Sales Representative
Holiday Inn Club Vacations
Orlando, FL
10.2019 - 03.2020
- Led team through various projects ensuring alignment with goals.
- Handled inbound calls from resort guests and vacation ownership prospects
- Qualified leads using Holiday Inn Club Vacations sales scripts and criteria
- Presented vacation packages and membership options to interested callers
Call Center Manager
Metro Marketing
Township of Howell, NJ
01.2010 - 09.2019
- Sold car warranties as top closer, engaging customers to identify and meet their needs./ Provided customer service by addressing inquiries and resolving issues promptly., saving deals, managing accounts, Collected outstanding debts through effective client communication and negotiation of payment plans., Oversaw sales operations, coordinated team efforts to meet sales targets.. Became top sales agent, in both, open, and close ratios' S.P.H. was always exceeding expectations
Education
Electrical (Certification) -
Manchester township high school
Manchester, NJ06-2011
Skills
- Customer relationship management
- CRM system expertise
- Customer inquiry handling
- Customer follow-ups
- Account management
- Prospecting
- Crisis management
- Policy enforcement
- Safety protocols
- Incident response
- Team management
- Cross-functional team collaboration
- Data interpretation
- Microsoft Excel proficiency
- Prospecting techniques
- Productivity software proficiency
- Quality control
- Active listening
- Prospecting techniques
- Prospecting
- Quality control
Timeline
Asset Protection Associate
Endurance Warranty
11.2023 - 08.2026
Universal Agent
Capital Vacations
08.2022 - 10.2023
Inbound Sales Representative
Holiday Inn Club Vacations
03.2020 - 07.2022
Inbound Sales Representative
Holiday Inn Club Vacations
10.2019 - 03.2020
Call Center Manager
Metro Marketing
01.2010 - 09.2019
Electrical (Certification) -
Manchester township high school