Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Hernandez

San Antonio,TX

Summary

Dedicated customer service professional motivated to maintain customer satisfaction and contribute to company success. Providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Progressive Insurance
10.2023 - Current
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Maintained up-to-date knowledge of insurance products to provide accurate information to customers.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.

Telesales Representative

Verizon Wireless
08.2022 - 10.2023
  • Handled inbound telephone calls from interested customers.
  • Educated customers about product or service offerings meeting individual needs.
  • Developed new leads each day at or above quotas.
  • Made appointments with interested customers according to schedule availability.
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.

Apprentice Plumber

JFP Services
01.2017 - 08.2022
  • Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
  • Installed and replaced water heaters, drain pipes and water supply lines.

Customer Account Representative

Rent A Center Warehouse & Retail Store
03.2014 - 06.2016
  • Received and processed client payments, and updated accounts.
  • Routinely contacted account holders with balances 30 days past due to resolve delinquencies.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

High School Diploma -

Thomas Jefferson High School
San Antonio, TX
06.2010

Skills

  • Customer Service
  • Verbal and Written Communication
  • Customer Database Maintenance
  • Relationship Building
  • Product Understanding
  • Reliable and Punctual
  • Efficient and Detail-Oriented

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Progressive Insurance
10.2023 - Current

Telesales Representative

Verizon Wireless
08.2022 - 10.2023

Apprentice Plumber

JFP Services
01.2017 - 08.2022

Customer Account Representative

Rent A Center Warehouse & Retail Store
03.2014 - 06.2016

High School Diploma -

Thomas Jefferson High School

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Luis Hernandez