Luis Hilario
STATEN ISLAND,NY
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. My priority will be to make sure customers have a good experience when coming in with a warm welcome and letting them know if they need anything I will do my best to do so. I speak 2 languages English and Spanish both native and Japanese (Beginner). History of successfully developing and managing strong teams through proactive training and issues management.
Overview
3
3
years of professional experience
Work History
Bartender/Server
Jacks Wife Freda
Manhattan, NY
03.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goal.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Barista
Jacks Wife Freda
Manhattan, NY
11.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Expeditor/Food Runner
Jack's Wife Freda
12.2020 - Current
- Illustrated knowledge of menu and service offerings to educate guests.
- Provided mentorship and guidance to new kitchen team members.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Bartender/Server
Sahadi’s
01.2022 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
Coopers Craft & Cocktails
Manhattan, NY
12.2021 - 01.2022
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender
Tao Downtown
Manhattan, NY
12.2022 - 12.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Sunset Park High School
Brooklyn, NYSkills
- Presentation skills
- Focused and disciplined
- High volume production capability
- Serving staff support
- Work ethic
- Organizational skills
- Collaboration
- Working collaboratively
- Supply inventory management
- Sanitization techniques
- Training & Development
Timeline
Bartender
Tao Downtown
12.2022 - 12.2023
Bartender/Server
Sahadi’s
01.2022 - 03.2022
Bartender
Coopers Craft & Cocktails
12.2021 - 01.2022
Barista
Jacks Wife Freda
11.2021 - Current
Bartender/Server
Jacks Wife Freda
03.2021 - Current
Expeditor/Food Runner
Jack's Wife Freda
12.2020 - Current
Sunset Park High School