Angela Schendel
Janesville,WI
Summary
High-energy and resourceful candidate with background working with multiple facets in the hair industry. Efficient, accurate and detail-oriented person with innate drive to provide exceptional service. Attentive to client preferences and modern trends in aesthetics. Positive attitude with consistent record of sales and service excellence.
Overview
22
22
years of professional experience
Work History
Bartender and Server
Cougar Lanes
03.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Senior Customer Service Representative
W W Grainger Industrial
12.2015 - 12.2020
- Placed orders for Specialized Accounts that required special attention.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
Salon Manager
JC Pennys
04.2013 - 05.2014
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Proficient in all aspects of hair maintenance, including education the client and product recommendations.
- Highest service, retail, and surveys in the salon awarded monthly and Chi Blow-Out certified.
Hair Dresser
Great Clips
05.2010 - 04.2013
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Educated customers on products to maximize benefits.
Assistant Manager/Trainer
Cost Cutters
09.2001 - 04.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained all new employees and apprentices.
- Receieved numerous awards for retail sales.
Education
Cosmetology License, Barbering License - Cosmetology And Barber Manager in Cosmetology
Madison Area Technical College
Madison, WI06.2001
High School Diploma -
Beloit Memorial HIgh School
Beloit, WI06.1994
Skills
Store Management Experience
Sales and Upselling
Presentation skills
Computer skills
Nail Care
Body Waxing
Hair Styling
Customer Support
Serving
Excellent Time Management
Cash Handling
Timeline
Bartender and Server
Cougar Lanes
03.2021 - Current
Senior Customer Service Representative
W W Grainger Industrial
12.2015 - 12.2020
Salon Manager
JC Pennys
04.2013 - 05.2014
Hair Dresser
Great Clips
05.2010 - 04.2013
Assistant Manager/Trainer
Cost Cutters
09.2001 - 04.2008
Cosmetology License, Barbering License - Cosmetology And Barber Manager in Cosmetology
Madison Area Technical College
High School Diploma -
Beloit Memorial HIgh School
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