Taylor B. Freeze
West Chester,PA
Summary
Ambitious professional with a strong background in customer service at Liberty Union Bar & Grill, recognized for enhancing customer satisfaction through effective communication and upselling. Expertise in Microsoft Office Suite and a commitment to team development lead to consistently exceeding performance benchmarks.
Overview
5
5
years of professional experience
Work History
Bartender/Server
Liberty Union Bar & Grill
Chester Springs, PA
03.2022 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Cultivated warm relationships with over 20 regular customers
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Increased revenue by 10% by upselling menu items and suggesting daily specials based on individual preferences
Peer Mentor/Ambassador
College of Business & Public Management
West Chester, PA
01.2024 - 01.2025
- Provided one-on-one and group tutoring sessions for students in various economics courses, including microeconomics, macroeconomics, and intermediate economics
- Assisted students with understanding complex economic theories, models, and real-world applications, improving academic performance on tests and homework
- Developed and customized lesson plans and study materials based on individual learning styles and course requirements
- Conducted regular assessments and feedback sessions to monitor student progress and identify areas for improvement
- Fostered a supportive learning environment, encouraging critical thinking and problem-solving skills related to economic concepts and current events
Member Service Associate
Wawa
Chester Springs, PA
03.2021 - 03.2022
- Contributed to team success by completing jobs quickly and accurately
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing
- Prepared and cooked food orders for customers by noting customizations and portion sizes
- Used proper techniques to prepare food and ingredients
Crew Member Trainer
Wendy’s
Exton, PA
05.2020 - 02.2021
- Mentored junior employees to improve performance, food safety and customer service
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Set positive example for team members by providing high-quality, efficient service
- Greeted customers with smile and provided friendly service to professionally handle every need
Education
Bachelor of Science - International Business
West Chester University of Pennsylvania – Honors College
West Chester, PA05-2026
Bachelor of Science - International Business
West Chester University of Pennsylvania – College of Business And Public Management
West Chester, PA05.2026
Skills
- Microsoft Office Suite
- Word processing
- Spreadsheet management
- Presentation skills
- Effective communication
- Customer satisfaction strategies
- Dependability and integrity
Activities and Honors
- President, WCU Women’s Club Soccer, 11/24, current
- Member, Beta Gamma Sigma Honors Society, 10/24, current
- Mentor, CBPM Peer Ambassador Program, 01/24, 01/25
- Member, Honor’s Student Association, 08/22, 05/24
Languages
Spanish
Professional
Accomplishments
- Academic Excellence Award
- Dean's List in College of Business and Public Management
- Dean's List in Honors College
References
References available upon request.
Timeline
Peer Mentor/Ambassador
College of Business & Public Management
01.2024 - 01.2025
Bartender/Server
Liberty Union Bar & Grill
03.2022 - Current
Member Service Associate
Wawa
03.2021 - 03.2022
Crew Member Trainer
Wendy’s
05.2020 - 02.2021
Bachelor of Science - International Business
West Chester University of Pennsylvania – Honors College
Bachelor of Science - International Business
West Chester University of Pennsylvania – College of Business And Public Management
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