Luis Jimenez ID 702470715
Siquirres
Summary
Dynamic Credit Specialist with a proven track record at Teleperformance Costa Rica, enhancing customer satisfaction through tailored payment solutions and effective relationship management. Skilled in credit analysis and documentation review, I optimized collection processes, improving operational efficiencies significantly while maintaining compliance and delivering exceptional customer service.
Overview
1
1
year of professional experience
Work History
Credit Specialist
Teleperformance Costa Rica
07.2024 - Current
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reduced risk exposure by conducting thorough credit analyses for new and existing clients.
- Portfolio management
- Professional customer service experience
- Developed effective relationships with customers, which helped improve overall payment processes.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Optimized credit approval and collection processes, improving operational efficiencies by over [Number]%.
- Used [Software] and [Software] to perform credit appraisals, document verification and loan approvals.
- Optimized collections process, prioritizing high-risk accounts and strategizing appropriate actions.
Education
High School Diploma -
Tobias Vaglio
Siquirres, Limon, CRC12-2008
Skills
- Telephone and email etiquette
- Effective communication
- Documentation review
- Loan underwriting
- Credit analysis
- Cash flow analysis
- Relationship management
- Portfolio management
- Credit scoring
- Debt restructuring
- Credit advising
- Collateral risk
- Risk assessment
- Delinquency monitoring
- Documentation management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Decision-making skills
- Team collaboration
Languages
English
Timeline
Credit Specialist
Teleperformance Costa Rica
07.2024 - Current
High School Diploma -
Tobias Vaglio
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