Luis Jimenez Mejia
Fulfillment Center Associate
Durham,NC
Summary
Experienced operations professional with a background in fulfillment, support, and technical troubleshooting. Known for strong teamwork, clear communication, and attention to detail. Consistently meets productivity goals while helping improve workflow, accuracy, and safety.
Overview
3
3
Languages
1
1
Certification
5
5
years of professional experience
Work History
Fulfillment Associate
Amazon.com Fulfillment Center
01.2023 - Current
- Operated RF scanners to pick, pack, and sort customer orders with accuracy.
- Maintained inventory accuracy by locating, scanning, and stowing products in designated areas.
- Followed safety protocols and quality standards while processing inbound and outbound shipments.
- Assisted team members with order flow, workload balancing, and aisle organization.
- Improved workflow efficiency by identifying bottlenecks and supporting continuous process adjustments.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
- Transported merchandise pallets to move in the warehouse.
Fulfillment Associate
Amazon
06.2022 - 01.2023
- Loaded and unloaded trailers while meeting productivity and handling requirements.
- Resolved discrepancies by verifying labels, contents, and shipment destinations before dispatch.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Followed safety protocols to minimize workplace accidents.
- Prepared and checked outbound shipments for accuracy.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Coordinated efficient organization, palletizing and transportation of completed packages.
Operations Support Intern
SembraCare
06.2021 - 01.2022
- Assisted with daily support tasks, ensuring accurate updates across internal records and communication channels.
- Coordinated scheduling support, confirming appointments and updating calendars with accuracy.
- Responded to routine inquiries promptly, directing issues to appropriate team members for resolution.
- Communicated professionally with cross-functional teams to support smooth workflow and issue tracking.
- Maintained confidentiality while handling sensitive information in compliance with internal procedures.
- Adapted quickly to changing priorities, balancing multiple support requests with strong attention to detail.
- Participated in cross-functional projects to improve overall company performance and strengthen interdepartmental relationships.
- Maintained organization in managing multiple tasks concurrently while prioritizing urgent requests effectively.
- Showcased versatility in adapting quickly to new software tools introduced into the work environment as part of continuous improvement efforts.
- Reviewed case details carefully, identifying missing information and flagging discrepancies for correction.
- Detail-oriented and bilingual professional with hands-on experience in operations support, data verification, and cross-functional training. Proven ability to audit complex Excel databases to ensure 100% data integrity, streamline communication by translating and recording technical training assets in English and Spanish, and execute detail-driven quality control tasks. Ready to leverage strong analytical and communication skills to drive operational efficiency and accuracy.
IT Technical Support Intern
SembraCare
06.2021 - 01.2022
- Resolved hardware, software, and connectivity issues through ticketing workflows and remote support tools.
- Installed and configured laptops, peripherals, and approved applications for end users.
- Standardized workstation setup and imaging processes to improve deployment consistency.
- Supported user onboarding and offboarding tasks, including device preparation and access updates.
- Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Conducted thorough testing on newly-implemented software solutions before deployment to guarantee optimal functionality.
- Assisted users in navigating complex technical issues, fostering a positive experience with company technology resources.
- Created user accounts and assigned permissions.
- Documented troubleshooting steps, resolutions, and recurring issues to improve knowledge base accuracy.
- Technically minded Support Specialist with hands-on experience provisioning enterprise hardware, deploying software, and managing data assets. Skilled in configuring mobile devices, resolving data discrepancies via structured audits, and facilitating bilingual technical onboarding through precise translations and training videos. Eager to apply mechanical aptitude, technical troubleshooting capabilities, and a strong work ethic to a technical or reliability engineering role.
Education
High School Diploma -
Liberty Christian School
Durham, NC 05.2001 -
Professional Medical Interpreter Training - Interpreting
Bridging The Gap
Seattle, WA 05.2001 -
Skills
Safety regulations adherence
Adaptability
Team leadership
Attention to detail
Issue resolution
Inventory management
Time management
Data entry
Inventory management
Adaptability
Certification
Professional Medical Interpreter Training - 40 Hours
Timeline
Fulfillment Associate
Amazon.com Fulfillment Center
01.2023 - Current
Fulfillment Associate
Amazon
06.2022 - 01.2023
Operations Support Intern
SembraCare
06.2021 - 01.2022
IT Technical Support Intern
SembraCare
06.2021 - 01.2022
Professional Medical Interpreter Training - Interpreting
Bridging The Gap
05.2001 -
High School Diploma -
Liberty Christian School
05.2001 -