Luis Jurado
Monmouth,IL
Summary
Dynamic sales associate with proven expertise in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and maintaining organized merchandise displays, consistently driving sales and fostering loyalty. Reliable and punctual, adept at thriving in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate and Driver
10.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems for efficient checkout.
- Maintained organized merchandise displays to promote seasonal promotions and new arrivals.
- Collaborated with team members to ensure stock levels met customer demand consistently.
- Greeted customers warmly, fostering positive relationships and encouraging repeat business.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Trained new associates on operational procedures and customer service best practices effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Kitchen Worker and Order Taker
McDonald's
07.2022 - 08.2025
- Prepared and assembled food items according to standardized recipes and safety guidelines.
- Operated kitchen equipment efficiently, ensuring proper maintenance and cleanliness.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Maintained a clean and organized work environment, following sanitation procedures diligently.
- Collaborated with team members to ensure timely service during peak hours, enhancing customer satisfaction.
- Followed food safety protocols to minimize waste and maintain quality standards consistently.
- Trained new staff on kitchen operations and safety practices to ensure smooth onboarding processes.
- Adapted quickly to changing priorities and tasks while maintaining high-quality food preparation standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Demonstrated versatility in culinary skills, assisting in various stations such as grill, fryer, or sauté as needed.
Education
Hvac - Hvac
Midwest Technical Institute
IL05-2026
Automotive Certificate -
Carl Sandburg College
Galesburg, ILHigh School Diploma -
Monmouth Roseville High School
Monmouth, IL05-2023
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Relationship building
Cash handling
Money handling
Stocking and receiving
Sales expertise
Product sales
Complex Problem-solving
Certification
Automotive certificate
Timeline
Sales Associate and Driver
10.2025 - Current
Kitchen Worker and Order Taker
McDonald's
07.2022 - 08.2025
Hvac - Hvac
Midwest Technical Institute
Automotive Certificate -
Carl Sandburg College
High School Diploma -
Monmouth Roseville High School