Luis Lemus
Landover,MD
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Pizza Hut
Hyattsville, MD
07.2022 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Developed a system for tracking inventory and ordering supplies as needed.
Plumbing Laborer
Ramiro Vazquez
Hyattsville, MD
07.2019 - 09.2021
- Maintained plumbing tools and equipment.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Installed supports from ceiling joists to secure pipes in place.
Education
High School Diploma -
Bladensburg High School
Bladensburg, MD05-2023
Skills
- Staff Management
- Customer service and satisfaction
- Negotiation
- Customer Relations
- Sales monitoring
- Staff Supervision
- Orientating and training
Timeline
Assistant Manager
Pizza Hut
07.2022 - Current
Plumbing Laborer
Ramiro Vazquez
07.2019 - 09.2021
High School Diploma -
Bladensburg High School