Luis Lucena
Atlanta,GA
Summary
Results-driven, with expertise in client acquisition and retention. Proven track record in sales closing and effective communication, committed to enhancing customer satisfaction.
Highly motivated and ambitious with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
5
5
years of professional experience
Work History
Parts Advisor
Honda Carland
Roswell, GA
12.2023 - Current
- Collaborated with service department to ensure timely parts availability.
- Utilized Dealertrack to process orders and track shipments effectively.
- Maintained accurate records of all parts orders, returns, and exchanges.
- Supported repair shops and service centers by effectively handling parts counter transactions.
Car Sales Consultant
Jim Ellis Ford Sandy Springs
Atlanta, GA
05.2020 - 12.2023
- Assisted customers in selecting vehicles based on needs and preferences.
- Conducted vehicle demonstrations to highlight features and benefits.
- Utilized Elead CRM to track leads and contact via text, call, and email.
- Partnered with the service department to acquire appraisals and introduce the customer to our Vehicle Exchange Program.
Education
Associate of Science - Business Administration
Georgia State University
Atlanta, GA05-2021
High School Diploma -
Cristo Rey Atlanta Jesuit Highschool
Atlanta, GA05-2019
Skills
Client acquisition and retention
Sales closing
Verbal and written communication
Time management
Customer service
Team collaboration
Affiliations
- Boxing
- Working out
- Running
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Parts Advisor
Honda Carland
12.2023 - Current
Car Sales Consultant
Jim Ellis Ford Sandy Springs
05.2020 - 12.2023
Associate of Science - Business Administration
Georgia State University
High School Diploma -
Cristo Rey Atlanta Jesuit Highschool
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