Luis Mahonri Ramirez
Saratoga Springs,UT
Summary
Results-driven international Accountant at dōTERRA International, recognized for enhancing financial processes and team productivity. Bilingual capabilities and strong data analysis skills have led to improved audit outcomes and streamlined international billing operations. Expertise in relationship management and financial reporting supports effective collaboration and informed decision-making. Aiming to optimize financial strategies in a dynamic environment further. Highly skilled in both accounting and auditing, with broad experience managing financial records, conducting audits, and ensuring compliance with financial regulations. Strong analytical skills to evaluate data accuracy and integrity and proficiency in various accounting software. Successfully improved financial reporting processes in previous roles, enhancing the efficiency and reliability of financial information.
Overview
14
14
years of professional experience
1
1
Certification
Work History
International Accountant
dōTERRA International
03.2020 - Current
- Manage monthly accounting tasks for Latin American and Mexican markets.
- Supported Controller and local Financial Managers on numerous projects.
- Executed preparation of general ledger account reconciliations.
- Prepared competitive product pricing strategies for Latin America and Mexico.
- Streamlined processes for intercompany billing and reconciliation.
- Create journal entries in the general ledger.
- Ensured thorough and precise documentation of account balances.
- Supported preparation for financial statement audits.
- Assumed numerous supplementary accounting tasks.
- Researched and implemented best practices to improve audit results.
- Collaborated with local accountants in multiple countries to resolve discrepancies in reported numbers.
- Communicated with executives and middle management of International accounts via email and phone.
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
Sr. Accounting Specialist/Accounts Receivable
Nature’s Sunshine Products
12.2017 - 03.2020
- Processed over 1,000 customer accounts for payments, bills, and invoices.
- Performed in-depth research and investigations into suspected credit card fraud activities.
- Mentored employees to enhance team effectiveness.
- Streamlined existing procedures and practices to enhance productivity.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Collaborated with Controller and external auditors to conduct year-end close process.
- Reviewed and reconciled discrepancies in accounts and financial documentation.
Sr. Global Quality Assurance Specialist
Nature’s Sunshine Products
06.2014 - 12.2017
- Supervised, trained, and coached 15 agents on company policies and procedures.
- Evaluated upwards of 250 support calls, significantly boosting customer experience.
- Developed engineering-focused Excel reports for executive review.
- Educated team members on technical aspects, communication skills, application of knowledge and problem-solving abilities.
- Prepared and presented detailed reports on quality metrics, trends, and improvement initiatives to management.
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
Customer Service Agent
Nature’s Sunshine Products
08.2010 - 06.2014
- Managed an average of 60 daily inbound and outbound calls with accuracy.
- Surpassed department quota of 48 daily calls maintaining 99.8% customer satisfaction.
- Increased daily sales leads by over $6,000, converting them into new customers.
- Supported colleagues by stepping in for cross-trained customer service roles when necessary.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
Education
Master of Science - Professional Accounting And Business Analysis
Eastern Washington University
Cheney, WA12.2024
Bachelor of Science - Accounting
Utah Valley University
Orem12.2024
Bachelor of Arts - Political Science
Brigham Young University
Provo, UT04.2017
Skills
- Bilingual in English and Spanish
- Research Methodology Expertise
- Statistical Analysis Techniques
- Data Analysis with STATA
- Procedure Implementation
- Analytical Problem Solving
- Proficient in Microsoft Office Suite
- ORACLE
- QuickBooks Proficiency
- Search engines
- Written communication
- Verbal communication
- Work independently
- Teamwork
- Review and edit documents
- Relationship management
- Self-motivated
- Attention to detail
- Commitment to quality
- Flexibility
- Adaptability
- International financial reporting standards expertise
- Financial reporting software
- Transfer pricing
- General ledger maintenance
- International audit coordination
- Revenue recognition
- Financial statement preparation
- Bank reconciliations
- Intercompany transactions, E
Awards
- Service Award for Five Years of Dedicated Service to Nature’s Sunshine Products, Inc
- Dean's List, Southwestern College, 2009
- California Scholarship Federation Member
Certification
- Certified Public Accountant (CPA) - In Progress
- Enrolled Agent (EA) Certification - In Progress
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
International Accountant
dōTERRA International
03.2020 - Current
Sr. Accounting Specialist/Accounts Receivable
Nature’s Sunshine Products
12.2017 - 03.2020
Sr. Global Quality Assurance Specialist
Nature’s Sunshine Products
06.2014 - 12.2017
Customer Service Agent
Nature’s Sunshine Products
08.2010 - 06.2014
- Certified Public Accountant (CPA) - In Progress
- Enrolled Agent (EA) Certification - In Progress
Master of Science - Professional Accounting And Business Analysis
Eastern Washington University
Bachelor of Science - Accounting
Utah Valley University
Bachelor of Arts - Political Science
Brigham Young University
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