Luis Manuel
Hyannis,MA
Summary
Dynamic Project Manager with a proven track record at Cape Cod Marble & Granite, adept at prioritizing tasks and enhancing team collaboration. Successfully delivered multiple projects on time while ensuring high-quality standards and safety compliance. Skilled in client relations and workflow planning, fostering effective communication for project success.
Overview
12
12
years of professional experience
Work History
Project Manager
Cape Cod Marble & Granite
01.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Technician
Tesco Inc.
03.2022 - 12.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Shift Leader
Foot Locker
10.2012 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
No Degree - Law
University of Lusofona
PortugalSkills
- Project management
- Team collaboration
- Client relations
- Customer relations
- Staff management
- Work flow planning
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Elementary
French
Elementary
Interests
- Playing Sports
- Gym Workouts
- Video Gaming
- Cooking
- Music
- Road Trips
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Technician
Tesco Inc.
03.2022 - 12.2023
Project Manager
Cape Cod Marble & Granite
01.2022 - Current
Shift Leader
Foot Locker
10.2012 - 08.2021
No Degree - Law
University of Lusofona
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