Luis Marrero
Fremont,NH
Summary
I have over 10 years of experience as an executive leader in operations and HR, with a proven track record of growing organizations and leading cross-functional teams to deliver exceptional results. I align organizational objectives with HR practices to drive operational excellence and growth. Additionally, I have implemented successful strategies to optimize productivity. As a forward-thinking leader, I drive change, encourage innovation, and build high-performance teams that contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Human Resources
Heritage Home Services
Auburn, NH
01.2022 - Current
- Played a key role as an executive-level HR professional in developing and strengthening human resources services and relationships at both strategic and operational levels to raise overall company NPS.
- Evaluated the existing human resources structure and offered continual improvement plans, providing individuals with professional and personal growth opportunities
- Integrated a talent management process, which included analyzing potential talent gaps and developing career plans to identify and retain current talent while attracting new talent to the business
- Collaborated with legal and compliance teams to ensure all necessary information for new training processes was procured and that paperwork was reviewed and feedback was obtained
- Oversaw the talent acquisition and recruitment team, as well as directed the company's HRBP team
- Maintained human resources regulatory compliance with local, state, and federal laws as an executive-level HR professional.
Director of Operations
Heritage Home Service
Auburn, NH
10.2021 - 01.2022
- Drove the expansion of the service model and customer acquisition, boosting revenue from $40 million to $100 million.
- Restructured company operations to support market growth into a multiunit and multistate service model with regional operational support, resulting in increased efficiency and productivity.
- Identified opportunities to improve business process flow and productivity, demonstrating a keen eye for detail and a strategic approach.
- Collaborated with senior management to develop strategic initiatives and long-term goals, exhibiting strong leadership and a commitment to the company's vision and mission.
- Successfully facilitated multiple company acquisitions to aid in the expansion of the organization, demonstrating excellent negotiation and deal-making skills.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership, exhibiting exceptional strategic planning and execution abilities.
Regional Manager
ClearChoiceMD
Lebanon, NH
08.2020 - 09.2021
- Supervised medical staff of practitioners to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for locations in MA, NH, and VT.
- Managed $15 million in operations budget and launched monthly communications processes to enable best practices implementation.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
Regional Manager
42 North Dental
Boston, MA
01.2019 - 05.2020
- Supervised staff of Dental Providers and General Managers to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 20 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
District Manager
CVS Pharmacy
Boston, MA
01.2015 - 01.2019
- Supervised 15 locations with total revenue of 80 million to enforce high-quality operation standards in retail storefronts and pharmacy operations.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize performance improvement strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed including DEA and HIPPA regulations.
- Managed retail and pharmacy leaderships performance to maximize productivity and customer satisfaction.
Education
Bachelor of Science - Business Administration With Concentration in HR
Southern New Hampshire University
Manchester, NH04.2024
Associate of Applied Science - Business Administration
Great Bay Community College
Portsmouth, NH08.2022
Skills
- Develop Business Structures
- Growth Portfolios
- Strategic Planning
- Process Optimization
- Profit Objectives
- Management Team Leadership
- Executive Leadership
- Employee Retention
- Payroll Coordination
- HR Systems
Certification
- SHRM-SCP - SHRM Senior Certified Professional
Timeline
Director of Human Resources
Heritage Home Services
01.2022 - Current
Director of Operations
Heritage Home Service
10.2021 - 01.2022
Regional Manager
ClearChoiceMD
08.2020 - 09.2021
Regional Manager
42 North Dental
01.2019 - 05.2020
District Manager
CVS Pharmacy
01.2015 - 01.2019
Bachelor of Science - Business Administration With Concentration in HR
Southern New Hampshire University
Associate of Applied Science - Business Administration
Great Bay Community College