LUIS MARTINEZ
New Town,ND
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Security Officer
TAT 4 Bears Segment
12.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
Customer Slot Tech
4 Bears Casino & Lodge
03.2023 - Current
- Contributed to casino revenue growth by ensuring smooth functioning of slot machines and maintaining a comfortable gaming environment.
- Enhanced customer satisfaction by promptly addressing and resolving slot machine issues.
- Collaborated with technicians in diagnosing complex machine issues, facilitating swift repairs or replacements as needed.
- Assisted in maintaining the overall cleanliness of the casino floor, contributing to a positive guest experience.
- Improved customer experience through friendly interactions while providing efficient service during payouts and machine malfunctions.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Security Supervisor
4 Bears Casino & Lodge
12.2014 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Education
High School Diploma -
Inglewood High School
Inglewood, CA06-2003
Skills
- Report Writing
- Incident Reporting
- General security
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
TAT 4 Bears Segment
12.2023 - Current
Customer Slot Tech
4 Bears Casino & Lodge
03.2023 - Current
Security Supervisor
4 Bears Casino & Lodge
12.2014 - Current
High School Diploma -
Inglewood High School
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