Luis Martinez
Miami
Summary
Highly motivated and experienced customer service representative with over 10+ years of experience in providing excellent customer service. Possesses strong communication, problem-solving, and customer service skills. Hands-on leader with a strong ability to manage resources effectively.
Overview
9
9
years of professional experience
Work History
Purchasing Manager
Concept Elevator Group
Miami
09.2024 - Current
- Oversaw the purchasing process, ensuring procurement of the correct type and amount of supplies.
- Determined if inventory quantities met the needs of each department.
- Negotiated purchases to ensure the lowest costs consistent with company quality standards.
Locksmith/Shipping Manager
Miami Doors & Locks
Miami
06.2022 - 09.2023
- Assisted with the installation of security cameras and other security systems.
- Created and maintained an inventory of locks and security systems.
- Developed and implemented security protocols for high-security facilities.
Locksmith
York Lock & Key
Miami Beach
04.2018 - 09.2022
- Installed, programmed, and serviced high-security locks.
- Responded to emergency lockouts and provided temporary security solutions.
- Researched and identified new locksmithing technologies and products.
Customer Service Monitor
Miami Parking Authority
Miami
12.2015 - 04.2018
- Maintained quality control standards, seeking new ways to improve customer service.
- Defused volatile customer situations calmly and courteously.
- Assist customers who are having difficulties making payments as they leave the facility
Education
High School Diploma -
Miami Senior High
Miami06-2013
Skills
Inventory Management
Customer Service
Persuasive Speaking
Bilingual
Problem Solving
Adaptability
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Purchasing Manager
Concept Elevator Group
09.2024 - Current
Locksmith/Shipping Manager
Miami Doors & Locks
06.2022 - 09.2023
Locksmith
York Lock & Key
04.2018 - 09.2022
Customer Service Monitor
Miami Parking Authority
12.2015 - 04.2018
High School Diploma -
Miami Senior High
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