Desired Job Title
System Director of Retail & MarketingRetail Operations ManagerRetail Operations ManagerMulti-Unit Retail Operations ManagerLocation Preference
On-SiteRemoteHybridLocation: Houston, TX, USHouston, TX
Open to relocation: Yes
Open To Work
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LUIS MATEO
Retail Operations Manager
Houston,TX
Work Preference
Summary
Strategic and results-oriented Retail & Operations Professional with extensive experience leading food and beverage departments in multi-unit healthcare retail systems. Proven track record of driving revenue growth, optimizing cost structures, and elevating customer experience across large, complex organizations. Expert in merchandising strategy, financial oversight, operational standardization, and team development. Recognized for building high-performing teams, executing system-wide initiatives, and delivering measurable improvements in profitability and operational efficiency.
Professional in retail operations with focus on delivering results and maintaining high standards. Proven ability to streamline retail processes and enhance customer experience. Known for team collaboration and adaptability, with expertise in inventory management and customer service.
Overview
14
14
years of professional experience
Work History
System Director of Retail & Marketing
Morrison Healthcare @ Orlando Health
Orlando, FL
12.2025 - Current
- Lead retail and marketing strategy across a 22-location healthcare system, driving operational excellence, revenue growth, and brand consistency.
- Key Contributions:
- Direct multi-site retail operations, ensuring alignment with corporate standards and consistency across locations
- Drive revenue growth through merchandising strategy, localized marketing initiatives, and sales coaching
- Lead system-wide retail transformation initiative, modernizing layout and enhancing customer experience
- Partner with leadership to analyze financial performance and execute improvement strategies
- Optimize cost of goods and operating expenses through vendor partnerships and analytics
- Standardize processes across the system to improve scalability and operational consistency
- Develop training tools that enhance execution and team performance system-wide
- Managed vendor relationships, ensuring timely delivery of products and services while maintaining strict quality standards.
Retail Operations Manager
Texas Children’s Hospital System
Houston, TX
06.2023 - 12.2025
- Managed high-volume healthcare retail operations across a major hospital system, overseeing staff, profitability, and compliance.
- Key Contributions:
- Led a team of 56 employees with 3 direct reports, improving accountability and overall performance
- Implemented cost-control initiatives that reduced waste and improved labor efficiency
- Used P-mix and sales analytics to optimize product mix and inventory levels
- Delivered training programs to elevate execution and customer service
- Oversaw franchise operations (Chick-fil-A & Subway), ensuring strict compliance
- Conducted operational audits to ensure quality and system consistency
Retail Operations Manager
Aramark @ Houston Methodist Hospital
Houston, TX
07.2022 - 05.2023
- Oversaw daily retail operations with focus on team leadership, cost management, and operational efficiency.
- Key Contributions:
- Supervised 12 employees and 4 direct reports, improving productivity and accountability
- Increased profitability through operational cost analysis and improvements
- Enhanced merchandising and store layout to improve customer engagement
- Led inventory management improvements and cost control initiatives
- Supported rollout of self-checkout kiosks and staff training
- Maintained strict food safety and sanitation compliance
Multi-Unit Retail Operations Manager
AVI Food Systems @ Orlando Regional Medical Center
Orlando, FL
12.2019 - 06.2022
- Managed multiple retail locations within a high-volume hospital campus, focusing on revenue growth and operational excellence.
- Key Contributions:
- Directed 5 retail locations generating $6M+ in annual revenue
- Led and developed a team of 22 employees including supervisors and leaders
- Increased sales by 27% in 6 months through merchandising and product strategy
- Improved profitability through expense control and inventory optimization
- Managed Subway franchise operations with full compliance and performance standards
Education
Some College (No Degree) - Business Administration And Management
Valencia College
Kissimmee, FLSkills
- Multi-Unit & System-Level Operations Leadership
- Retail Strategy, Merchandising & Marketing Execution
- P&L Management & Cost Optimization
- Team Development & Performance Management
- Developing and Leading Training Programs
- Process Improvement & Operational Standardization
- Inventory Management & Supply Chain Efficiency
- Franchise Operations & Compliance
- Customer Experience & Service Excellence
- Data-Driven Decision Making (KPIs, P-Mix, Revenue Analysis)
- Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
LANGUAGES
Spanish: Native / Bilingual
Timeline
System Director of Retail & Marketing
Morrison Healthcare @ Orlando Health
12.2025 - Current
Retail Operations Manager
Texas Children’s Hospital System
06.2023 - 12.2025
Retail Operations Manager
Aramark @ Houston Methodist Hospital
07.2022 - 05.2023
Multi-Unit Retail Operations Manager
AVI Food Systems @ Orlando Regional Medical Center
12.2019 - 06.2022
Some College (No Degree) - Business Administration And Management
Valencia College