Renée Moffett
Las Vegas,NV
Summary
Astute business owner, multi-unit retail, operations, project and communications manager with more than 25 years of retail and operations management experience in fast-paced environments. Excels in challenging organizations and exhibits ability to learn and adapt as company grows and evolves. Demonstrates strong managerial, analytical, visual presentation, operational, communication and leadership skills, which contribute to company profitability. Trains, motivates, coaches and leads team members to reach and exceed company standards and goals. Experience in BOPIS, customer loyalty programs and product development and customization.
Overview
23
23
years of professional experience
Work History
Senior Director of Retail Operations
Vegas Golden Knights
Las Vegas, NV
01.2024 - Current
- Lead retail operations across multiple locations, driving sales growth, profitability, customer experience and operational excellence..
- Develop and execute strategic retail initiatives aligned with company objectives and long-term growth plans..
- Oversee multi-million-dollar P&L, including sales, labor, inventory, operating expenses and profitability.
- Drive revenue growth through sales strategies, merchandising initiatives, promotional strategies and optimization of store performance.
- Lead, coach and develop store team, building a high-performing culture focused on accountability and results.
- Partner cross-functionally with Marketing, Sponsorships and Ticketing to execute business strategies and increase revenue.
- Oversee inventory management, buying, allocation, replenishment, shrink reduction and merchandising standards across retail.
- Develop standardized operating procedures and best practices to improve consistency, efficiency and the customer experience.
- Manage vendor and business partnerships, negotiating solutions that support operational efficiency and financial objectives.
- Collaborate with executive leadership to establish annual budgets, operating plans and strategic priorities.
Operations Manager
Legends Global Merchandise
Las Vegas, NV
10.2021 - 01.2024
- Improve bottom-line results in a 9-store district through sales reporting, training implementation, visual merchandising and focus on improving customer service
- Create sales and product reporting for all business units
- Implement processes in retail locations to improve efficiency and productivity
- Create and implement training documents and training processes to engage, train and develop employees
- Manage and control store expenses through active sourcing and ongoing tracking of payroll, supplies and fixturing
- Facilitate promotional events in stores through creation of communication and tracking results
Owner
The Moffett Agency
Las Vegas, NV
08.2019 - 03.2022
- Complete ownership and P&L responsibility of insurance agency
- Oversaw 5 Licensed Sales Producers
- Executed all marketing initiatives to generate leads
- Bound, maintained and serviced insurance policy holders in Property, Casualty, Life and Health
Regional Director
Lids Sports Group
Las Vegas, NV
01.2017 - 02.2019
- Regional Director for the Northwest Region, consisting of 8 states and 91 stores
- Oversaw 7 District Managers
- Responsible for overall operations of region, with complete P&L responsibility
- Trained, developed and empowered District Managers to successfully run their markets
- Reported to Executive Vice President
District Manager
Lids Sports Group
New York, NY
07.2008 - 01.2017
- Managed up to 21 stores in various markets, including New York City, the highest volume and profile district
- Responsible for overall operations of stores within the market, from driving sales to controlling expenses, with complete P&L responsibility
- Developed and mentored individuals in the District Manager in Training Program, with 4 DMITs being promoted to District Manager
- Received Company District Manager of the Year Award for 2011 (out of approximately 80 DMs)
- Received Regional District Manager of the Year Award for 2015
- Reported to Regional Director
Operations Manager
Petco Animal Supplies
San Diego, CA
07.2003 - 07.2008
- Corporate position in Industrial Engineering department
- More details can be provided upon request
Education
University of Texas at Austin
Austin, TX05-1998
Skills
- Retail operations strategy
- Executive level management and business acumen
- P&L management
- Multi-unit leadership
- Sales strategy and execution
- KPI and performance management
- Talented visual merchandiser
- Trainer and developer of executive level managers
Timeline
Senior Director of Retail Operations
Vegas Golden Knights
01.2024 - Current
Operations Manager
Legends Global Merchandise
10.2021 - 01.2024
Owner
The Moffett Agency
08.2019 - 03.2022
Regional Director
Lids Sports Group
01.2017 - 02.2019
District Manager
Lids Sports Group
07.2008 - 01.2017
Operations Manager
Petco Animal Supplies
07.2003 - 07.2008
University of Texas at Austin