Luis Mateo
Miami,FL
Summary
Seasoned Owner/Operator with relevant experience in business management and operations. Possess skills in team leadership, strategic planning, and customer service. Known for driving operational growth and achieving business goals. Contributed to profitability and success of previous ventures through effective oversight and hands-on involvement.
Overview
2
2
Languages
20
20
years of professional experience
Work History
Owner/Operator Snap On Tools Franchise
Self-employeed
MIAMI, FL
06.2022 - Current
- Streamlined daily operations to enhance business functions, including sales, customer service, and scheduling.
- Managed financial transactions while ensuring accurate record-keeping.
- Created targeted marketing strategies that attracted and retained customers.
- Developed strategies to grow existing business, increase revenue, and improve customer retention.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Fostered long-term customer relationships through excellent service and prompt issue resolution.
- Negotiated contracts with clients for products or services rendered by the company.
- Developed business plan and budget to maximize profitability.
- Coordinated inventory management and maintained strong supplier relationships.
Territory Manager
Ecolab Inc
MIAMI, Florida
04.2014 - 06.2022
- Developed and implemented strategies to increase sales in assigned territory.
- Managed territory sales and developed relationships with key clients.
- Worked closely with existing accounts to grow market share.
- Maintained direct contact with assigned accounts and fostered relationships with new clients to enhance customer loyalty.
- Analyzed market trends to identify growth opportunities for products.
- Implemented strategic plans to improve customer satisfaction and retention.
- Collaborated with cross-functional teams to enhance service delivery.
- Conducted market research to determine customer needs and preferences within the region.
- Negotiated contracts with new clients while maintaining existing business relationships.
- Handled customer complaints effectively to maintain positive relationships. promptly and professionally.
- Developed strong connections with customers to drive product engagement and satisfaction.
- Conducted product training sessions for customers and staff members.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
US Army
United States Armed Forces
Bamberg, Germany, Germany
12.2006 - 04.2014
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
Education
Associate of Arts - Business Management
Keiser University
Miami, FL08-2026
Skills
- Sales negotiation
- Customer relationship management
- Customer service
- Technical sales support
- Inventory management
- Operational efficiency
- Problem resolution
- Business management
- Team collaboration
- Attention to detail
- Communication skills
- Phone etiquette
- Strong work ethic
- Product demos
- Product demos
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Owner/Operator Snap On Tools Franchise
Self-employeed
06.2022 - Current
Territory Manager
Ecolab Inc
04.2014 - 06.2022
US Army
United States Armed Forces
12.2006 - 04.2014
Associate of Arts - Business Management
Keiser University