Luis Matos
Brooklyn,N.Y.
Summary
Reliable, top-notch sales specialist with over 20 years of outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
22
22
years of professional experience
Work History
Retail Sales Specialist
Spectrum -Formerly Time Warner Cable
02.2008 - 03.2026
- Quality customer service involving support with cost-benefit evaluations of current services.
- Reach sales objectives and results according to planned timeline.
- Accurately convey information and upsell company products while informing visitors about promotions.
- Facilitate seamless exchanges and returns of company and customer-owned equipment.
- Efficiently process cash, debit/credit card, and check payments.
- Manage store inventory and assist with store maintenance and organization.
- Facilitate sales initiatives in collaboration with team members and external stores.
- Support management in training new employees as senior representative.
Retail Sales/Stock Associates
Century 21 Department Stores
01.2005 - 01.2008
- Provide quality customer relations and aid visitors with merchandise information and purchases.
- Promoted to Stock Leader and directed stock associates with work assignments.
- Managed back of house, aided with maintenance, and organization.
- Assist with store operations, inventory control processes and sales activities.
Operations
Busch Gardens- Tampa Bay
01.2004 - 01.2005
- Performed basic machine operations, including operation of up to seven machines daily.
- Provided quality customer relations, aided visitors with directions and information.
- Prepared and processed correspondences, documents and materials. Organized and maintained selected areas.
Education
High School Equivalency Diploma -
Fort Hamilton High School
Brooklyn, NY01.2003
Skills
- Proficient in written and verbal communication in English and Spanish
- Strong customer service abilities
- Proficient in Microsoft Windows and Word
- Efficient typing at 60 wpm
- Proficient in communication and relationship building
- Highly organized, strong problem solver and capable of handling multiple tasks effectively
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Specialist
Spectrum -Formerly Time Warner Cable
02.2008 - 03.2026
Retail Sales/Stock Associates
Century 21 Department Stores
01.2005 - 01.2008
Operations
Busch Gardens- Tampa Bay
01.2004 - 01.2005
High School Equivalency Diploma -
Fort Hamilton High School