Luis Mena
Summary
Skilled in planning practical routes and selecting advantageous shipping methods. Excellent coordination and communication skills. Skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive experiences. Motivated Energetic trainer conducting safe & effective training programs and classes for clientele. Set up equipment, devised strength training programs and provided detailed instructions to enable clients to meet fitness goals. Dedicated Trainer experienced in planning, developing and implementing individual and group fitness programs. Recognized top performer for client-based growth and increased class participation. Eager to apply expertise in fitness, health and wellness to provide customized plans that will impact client outcomes. Worked with handicapped clientele (arthritis, prosthetic leg, blind, knee replacement, etc.). Have trained new trainers/interns. Translated for Fitness Consultations, Membership sales, Personal Training Program sales, & Gym Tours. Have given gym tours, sold gym memberships, sold Personal Training Programs. Clientele Outreach (email, phone calls, text messages, voicemails, answering phone calls). Clientele Scheduling
Overview
1823
1823
years of professional experience
1
1
Certification
Work History
Certified Personal Trainer
Anytime Fitness
Front Royal, VA
07.202 - Current
- Arranged motivational exercise programs to promote healthy lifestyle choices
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current
- Communicated with clients to determine goals and performed client assessments
- Built and established relationships with members and guests to help in pursuit of fitness goals
- Demonstrated safe and proper exercise techniques to clients
- Created personal training experiences for clients.
- Enforced safe exercise equipment use, reminding members of rules and guiding techniques
- Measured client overall fitness by completing comprehensive evaluations
- Resolved member and guest complaints or notified supervisor for solutions
- Suggested exercise modifications to individual clients to avoid strain and injury
Shipping Associate
Kohls Distribution Center
Winchester, VA
09.2020 - 01.2023
- Staged final products for shipment
- Assembled product containers and crates
- Organized storage areas to maximize movement and minimize labor
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues
- Maintained inventory of shipping materials and supplies
Server
Los Toltecos Mexican Resteraunt
Winchester, VA
09.2021 - 11.2021
- Greeted customers, answered questions and recommended specials to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Trained new employees on restaurant procedures and plating techniques
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Addressed complaints to kitchen staff and served replacement items
- Provided exceptional service to high volume of daily customers
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Resolved customer concerns with friendly and knowledgeable service
- Verified guest satisfaction with meals and suggested additional items
- Presented menus to patrons, answered questions about menu items
Packer Associate
Amazon
Clear Brook, VA
05.2020 - 09.2020
- Arranged items on pallets according to size and weight
- Marked and labeled containers with accurate shipping information to prevent delays
- Reviewed packing slips and other documentation to properly box requested items for shipment
- Assembled cartons, crates and containers to prepare for shipping
Order Filler
Family Dollar Distribution Center
Front Royal, VA
05.2018 - 02.2020
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions
- Used RF scanner to pick items from bins and complete orders
- Packaged items with appropriate materials to prevent damage during shipping
- Prepared products for packaging and shipping according to company specifications
- Received orders and prepared them for shipment by selecting items from shelves, packing boxes, labeling, and loading onto delivery trucks
Education
High School Diploma -
John Handley High School
Winchester, VA05.2018
Skills
- Package Labeling
- Shipping Coordination
- Problem-Solving
- Clear Communication
- Workflow Planning
- Housekeeping Abilities
- Critical Thinking
- Personal Training Techniques
- Strength and Conditioning
- Leadership Skills
- Safe Equipment Demonstrations
- Creative Problem Solving
- Passion for Health and Fitness
- Relationship and Community Building
- Fitness Program Design
- Workout Improvement Techniques
- Individualized Training Programs
- Injury Prevention
- Fitness Evaluations/Assessments
- Small and Large Group Instruction
- Calendar and Scheduling Software
- Communication and Interpersonal Connection
- Rehabilitation techniques
- Cooperative Attitude
- Weights and Equipment
- Group Workout Planning
- Designing Classes and Routines
- One-on-One Coaching
- Active Listening
- Results-Driven Coach
- Goal Setting
- Leadership and Coaching
- Reliable and Responsible
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified Personal Trainer (CPT)
International Sports Sciences Association (ISSA)
#1942649, Date Achieved: 1/19/2021, Date Renewal 3/27/2025, Online Course
- Online Coaching Certification
International Sports Sciences Association (ISSA)
#1942653, Date Achieved: 10/29/21, Renewal Date: 3/27/25, Online Course
- Specialist in Sports Nutrition
International Sports Sciences Association (ISSA)
#1942651, Date Achieved: 11/22/2021, Renewal Date: 3/27/2025 , Online Course
- CPR and AED Certification
International Sports Sciences Association (ISSA)
#3706239, Date Achieved: 7/20/2022, Renewal Date: 7/20/2024, Online Course
Timeline
Server
Los Toltecos Mexican Resteraunt
09.2021 - 11.2021
Shipping Associate
Kohls Distribution Center
09.2020 - 01.2023
Packer Associate
Amazon
05.2020 - 09.2020
Order Filler
Family Dollar Distribution Center
05.2018 - 02.2020
High School Diploma -
John Handley High School
Certified Personal Trainer
Anytime Fitness
07.202 - Current