Luis Mendez
Linden
Summary
Driven professional with a proven track record at ASPCA, adept in safety standards and customer service. Excelled in creating enriching environments for animals and streamlining welfare systems, showcasing strong analytical skills and creativity. Demonstrated ability to manage critical tasks and foster client loyalty, ensuring high levels of care and satisfaction.
Overview
16
16
years of professional experience
Work History
Coordinated Care Assistant
ASPCA
New York, NY
10.2019 - 12.2025
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Principle lead in behavioral and emotional enrichment activities with animals. Coached new hires on strategies and engaging in positive play/behavior modification training.
- Maintained the welfare of up to 35 animals by attending to their physical and emotional health and comfort while maintaining company protocols.
- Collaborated between 6 different teams to communicate and streamline an effective system for animal welfare.
- Maintained detailed and accurate legal documents for ongoing NYPD cruelty cases.
Pet Care Technician
Camp Canine Training Boarding And Day Care
New York, NY
11.2017 - 10.2019
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Supervised animals during group play sessions, checking for unwanted behavior and to prevent injury among dogs. Including managing upwards of 30 large dogs in one room.
- Sanitizing and providing a clean facility for both human clients and canine clients.
- Repeat artist for featured media.
- Administered daily feedings with proper handling of medications.
- Trusted walker for drop-off's and pick-up's to clients homes.
Dog Walker
HowlPack
New York, NY
11.2009 - 11.2017
- Maintained and updated a daily log of time spent with dogs for calculating payments.
- Taking care of animals, being prepared for anything, being mindful of surroundings/dangers and always focusing on safety.
- Trusted with celebrity client base, both walking and petsitting.
- Taking direction from paw parents on behavior and training needs. Discussed each animals nature and needs with their owner to cater the play to that specific pup.
Ramp Agent
Swissport USA, Laguardia Airport
New York, NY
09.2015 - 02.2017
- Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Reported all equipment malfunctions to the appropriate supervisor for immediate attention and to avoid delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio.
- Coordinated all ground crew activities to ensure that all tasks were completed on schedule.
Retail Sales Associate
TJ Maxx
New York, NY
07.2014 - 04.2015
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Assisted customers with selecting and customizing available items based on individual requirements.
- Ensured efficient and timely replenishment of sales floor merchandise.
- Provided excellent customer service to cultivate loyalty and satisfaction.
Education
Associate of Applied Science - Video Arts & Technology
Borough Of Manhattan Community College Of The City University Of New York
New York, NY01.2012
High School Diploma - undefined
New York City Museum School
New York, NY01.2007
Skills
- Safety standards and protocols
- Pet exercise
- On and off-leash walks
- Customer service and assistance
- Videography
- Digital video production process
- Creativity
- Creating visual art
- Strong analytical skills
Timeline
Coordinated Care Assistant
ASPCA
10.2019 - 12.2025
Pet Care Technician
Camp Canine Training Boarding And Day Care
11.2017 - 10.2019
Ramp Agent
Swissport USA, Laguardia Airport
09.2015 - 02.2017
Retail Sales Associate
TJ Maxx
07.2014 - 04.2015
Dog Walker
HowlPack
11.2009 - 11.2017
Associate of Applied Science - Video Arts & Technology
Borough Of Manhattan Community College Of The City University Of New York
High School Diploma - undefined
New York City Museum School